Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Erik Heaton

Sydney,NSW

Summary

Dedicated and adaptable professional with three years of customer service experience and possessing a high school diploma (HSC). Excels in fast-paced environments and seeks to leverage this expertise, along with a three-year background in machine operating, to contribute effectively to a dynamic and customer-focused work environment. Committed to utilizing my knowledge and skills to drive success in a multifaceted role that values both teamwork and problem-solving. Hands-on Machine Operator offering 3years of experience working in manufacturing settings and operating machinery for production. Demonstrates mastery of complex mathematical concepts and gauging techniques to inspect parts and conduct measurements. Detailed individual proficient in cleaning and disassembling machines. Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.

Overview

7
7
years of professional experience

Work History

Machine Operator

Unilever
01.2020 - Current
  • I was responsible for the operation and maintenance of a range of machinery and equipment, playing a pivotal role in ensuring optimal production efficiency and adherence to stringent quality standards
  • I actively collaborated with fellow team members to identify opportunities for process optimization, effectively streamlining workflows and enhancing overall productivity
  • My technical acumen allowed me to assist in the swift resolution of technical challenges, significantly reducing downtime and ensuring uninterrupted production
  • Additionally, I conducted meticulous quality checks to guarantee product conformity, all while maintaining strict compliance with safety regulations, underscoring my unwavering commitment to both product excellence and workplace safety.

Customer Service

Hungry Jacks
01.2018 - 01.2020
  • I consistently provided customers with prompt and friendly service, demonstrating exceptional skills in accurately taking and preparing orders
  • My commitment to cleanliness and hygiene was unwavering, as I diligently maintained the highest standards in our work area
  • Operating cash registers and managing financial transactions were integral aspects of my responsibilities, where precision and attention to detail were paramount
  • My dedication to teamwork was evident through effective collaboration with colleagues to efficiently meet customer demands, fostering a harmonious and efficient work environment
  • Furthermore, I played a key role in training and mentoring new team members, contributing significantly to the development of a cohesive and high-performing team.

Customer Service

McDonalds
01.2017 - 01.2018
  • I consistently delivered excellent service by managing a range of tasks, including taking orders, processing payments, and resolving customer inquiries with professionalism and efficiency
  • My dedication to a clean and organized work environment was evident through collaborative efforts with colleagues to ensure that our workplace consistently met high standards
  • Furthermore, I demonstrated remarkable adaptability by efficiently managing busy shifts and maintaining composure during high-pressure situations, showcasing my ability to excel in fast-paced, demanding work environments while prioritizing customer satisfaction and team harmony.

Education

Year 12 Diploma -

Macquarie Fields High School
01.2019

Skills

  • Strong communication skills developed through customer service roles
  • Adaptable and able to excel in fast-paced, high-pressure environments
  • Machine operation and equipment maintenance expertise
  • Time management and attention to detail
  • Problem-solving and troubleshooting skills
  • Self-motivated and eager to learn
  • Strategic thinking
  • Machine Maintenance
  • Machinery Cleaning
  • Quality Assurance
  • Workplace Safety
  • Customer Complaint Resolution
  • Product Knowledge
  • Attention to Detail
  • Multitasking
  • Collaboration
  • Conflict Resolution
  • Supervision and Leadership
  • Working towards KPI's

References

References available upon request.

Timeline

Machine Operator

Unilever
01.2020 - Current

Customer Service

Hungry Jacks
01.2018 - 01.2020

Customer Service

McDonalds
01.2017 - 01.2018

Year 12 Diploma -

Macquarie Fields High School

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Erik Heaton