Erika Andrinopoulos
Heatherton,VIC
Summary
Dynamic leader with proven success in store management at Raw Galore and KFC, adept at multitasking and organization. Excelled in staff management, boosting customer satisfaction through innovative inventory strategies and staff culture. Skilled in problem-solving and team motivation, significantly enhancing store profitability and operational efficiency.
Overview
7
7
years of professional experience
Work History
Store Manager
Raw Galore
11.2021 - 05.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Increased customer engagement through social media - grew 2following and engagement on both TikTok and Instagram
Assistant Manager
KFC
03.2017 - 10.2021
- 2017-2020 Team Member
- 2020 Promoted to Shift Supervisor
- End of 2020 Promoted to Assistant Store Manager
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained new employees and delegated daily tasks and responsibilities.
Education
Some College (No Degree) - Social Work
Victoria University
Melbourne, VICVictorian Group Training
Melbourne, VIC11.2020
Our Lady of The Sacred Heart College
Bentleigh, VIC12.2019
Skills
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Shift Scheduling
- Team motivation
- Barista skills
- Staff Management
Timeline
Store Manager
Raw Galore
11.2021 - 05.2024
Assistant Manager
KFC
03.2017 - 10.2021
Some College (No Degree) - Social Work
Victoria University
Victorian Group Training
Our Lady of The Sacred Heart College
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