Summary
Overview
Work History
Skills
Timeline
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Erika Braithwaite

Niagara Park,NSW

Summary

Customer Service Cashier with background in fast-paced hospitality and office environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.

Overview

5
5
years of professional experience

Work History

Business Administrator

MTC Australia
Brisbane, QLD
03.2024 - 10.2024
  • Created presentations using Microsoft Office applications.
  • Managed daily office operations and administrative tasks.
  • Assessed individual needs to connect clients with appropriate resources/services.
  • Answered internal and external phone calls.
  • Investigated customer complaints, identifying and changing processes to remove faults.
  • Assisted clients in identifying suitable job opportunities based on their skills and interests.

Kitchen Hand

Tipplers Seafood
, QLD
11.2023 - 03.2024
  • Greeted customers and answered their questions regarding seafood selection, prices, and availability.
  • Assisted in unloading delivery trucks and stocking shelves with fresh seafood items.
  • Maintained accurate records of inventory levels, sales transactions, and other data related to the seafood department.
  • Cleaned and sanitized display cases daily to ensure customer safety.
  • Cut, wrapped, weighed and tared seafood department products.

Crew Member

Mcdonalds
07.2023 - 11.2023
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Provided excellent customer service to maintain a positive atmosphere for guests.

Sandwich Artist

Subway
, Brisbane
10.2021 - 11.2023
  • Greeted customers and provided product knowledge.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Operated cash registers to process payments from customers.
  • Maintained cleanliness of work area throughout shift.
  • Upsold additional items to increase store profits.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.

Crew Member

Mcdonalds
, NSW
02.2020 - 09.2021
  • Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Organized and restocked supplies to support operations and team productivity.
  • Wiped down tables and equipment, swept and refilled stock.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Upheld high standards of productivity and quality in operations.

Skills

  • Flexible Schedule
  • Customer Service
  • Safe Food Handling
  • Productivity and Efficiency
  • Multitasking
  • Office Administration
  • Data Entry
  • Prioritizing Work

Timeline

Business Administrator

MTC Australia
03.2024 - 10.2024

Kitchen Hand

Tipplers Seafood
11.2023 - 03.2024

Crew Member

Mcdonalds
07.2023 - 11.2023

Sandwich Artist

Subway
10.2021 - 11.2023

Crew Member

Mcdonalds
02.2020 - 09.2021

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Erika Braithwaite