Erika Brown
Bairnsdale,VIC
Summary
Dedicated customer service professional with experience in front-of-house and clinical settings. Skilled in multitasking, effective communication, and problem-solving, committed to delivering exceptional assistance and enhancing customer satisfaction.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Front of House Employee
Tradies Cafe
Bairnsdale, VIC
12.2025 - Current
- Greeted and welcomed guests with a friendly demeanor.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Prepared food orders, such as sandwiches, salads, and beverages.
Cafe Barista
Mcdonalds
Bairnsdale, VIC
06.2022 - 01.2026
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness and organization of the cafe workspace.
- Assisted in training new staff on coffee preparation techniques.
Dental Assistant
BRHS
Bairnsdale, VIC
07.2025 - 12.2025
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sterilized dental instruments and maintained a clean work environment.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
Skills
- Customer service
- Barista skills
- Time management
- Multitasking and organization
- Problem-solving
- Effective communication
- Strong work ethic
Certification
RSA - Responsible Service of Alcohol
Timeline
Front of House Employee
Tradies Cafe
12.2025 - Current
Dental Assistant
BRHS
07.2025 - 12.2025
Cafe Barista
Mcdonalds
06.2022 - 01.2026