Erika Crotty
Sydney,NSW
Summary
Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
6
6
years of professional experience
Work History
Barista/Waitress
The Railway Cottage
Dungarvan, Waterford, Ireland
12.2020 - 09.2022
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Monitored inventory levels of supplies and restocked when necessary.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Adhered to health department regulations concerning sanitation standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Barista/Deli Clerk
O’Briens Sandwich Bar
Dungarvan, Waterford, Ireland
09.2016 - 12.2020
- Efficiently greeted customers and skillfully managed order taking for a diverse range of coffee drinks, food items, and other beverages.
- Prepared and packaged deli meats, cheeses, and sandwiches according to customer specifications.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Managed cash register and processed transactions with accuracy and integrity.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
Professional Masters of Education - Business & Economics
University of Limerick
Ireland08-2022
Bachelor of Business Studies -
University of Limerick
Ireland08-2020
Leaving Certificate -
Ard Scoil Na NDeise
Waterford, Ireland 06-2016
Skills
Customer Service: Exceptional ability to engage with customers, understand their needs, and deliver high-quality service
Food Safety: Knowledgeable in health and safety regulations and practices for food handling and preparation
Cash Handling: Experienced in managing cash transactions, handling POS systems, and balancing registers
Inventory Management: Skilled in tracking inventory levels, placing orders, and managing stock
Communication: Strong interpersonal skills with the ability to work effectively in team environments and interact with diverse customer bases
Timeline
Barista/Waitress
The Railway Cottage
12.2020 - 09.2022
Barista/Deli Clerk
O’Briens Sandwich Bar
09.2016 - 12.2020
Professional Masters of Education - Business & Economics
University of Limerick
Bachelor of Business Studies -
University of Limerick
Leaving Certificate -
Ard Scoil Na NDeise
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