Frederiki Koutsantonis
Melbourne,VIC
Summary
Dynamic Social Media Marketing Manager with a proven track record at Social CEO, enhancing brand development and community engagement. Excelled in visual storytelling and customer satisfaction, significantly expanding market reach through strategic collaborations. Skilled in multitasking and organization, adept at fostering customer loyalty and managing online reputations.
Overview
7
7
years of professional experience
Work History
Social Media Marketing Manager
Social CEO
06.2024 - Current
- Managed multiple social media platforms for increased engagement and audience growth.
- Created engaging media content such as videos.
- Coordinated promotional events to generate buzz around new product launches or initiatives.
- Maintained a consistent brand voice across all channels, fostering trust among followers and customers.
- Monitored industry trends to stay ahead of competitors, adjusting tactics as needed.
- Collaborated with cross-functional teams to develop cohesive marketing plans and messaging.
- Established relationships with industry influencers for mutually beneficial collaborations and exposure opportunities.
- Managed online reputation by addressing customer feedback promptly and professionally, maintaining a positive image for the brand.
- Analyzed customer feedback from social media to inform product development, ensuring customer needs were met.
- Coordinated with influencers for brand promotion, significantly expanding market reach.
Real Estate Personal Assistant
Ghizlaine Digby Property
03.2024 - 06.2024
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Accomplished project deadlines by assisting with task completion whenever required.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Streamlined invoice processing to ensure timely payments, closely collaborated with finance department.
Customer Service Cashier
Metro Petroleum - Family Business
03.2019 - 02.2023
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Conducted thorough financial reconciliations to ensure financial accuracy
Customer Service Cashier
Woolworths
03.2018 - 03.2019
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
Education
Bachelor of Biomedical Science - Biomedical Sciences
Australian Catholic University
Melbourne, VIC04-2024
Skills
- Strategy development
- Community engagement
- Visual storytelling
- Brand development
- Social media marketing
- Digital marketing
- Administrative support
- Multitasking and organization
- Customer service
- Listing presentations
- Reliability and punctuality
- Customer satisfaction
Timeline
Social Media Marketing Manager
Social CEO
06.2024 - Current
Real Estate Personal Assistant
Ghizlaine Digby Property
03.2024 - 06.2024
Customer Service Cashier
Metro Petroleum - Family Business
03.2019 - 02.2023
Customer Service Cashier
Woolworths
03.2018 - 03.2019
Bachelor of Biomedical Science - Biomedical Sciences
Australian Catholic University
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