Summary
Overview
Work History
Education
Skills
Volunteer History
References
Timeline
Generic

Erika Larsson

3/2 Edinburgh Street, Richmond,Victoria

Summary

Hospitality professional with excellent people skills and always striving to provide the best customer service. Excellent communication and problem solving skills honed from 10 + years of hospitality and recent teaching experience. Proven leadership abilities attained from supervisory roles. Always treats customers and colleagues with kindness and respect.

Overview

6
6
years of professional experience

Work History

Supervisor and Barista

Poke the Bear Cafe
01.2020 - 05.2023
  • Strong customer service skills including excellent communication, building relationships with regulars and managing customer complaints.
  • Excellent attention to detail and ability to multi-task in a fast paced environment.
  • Applied strong leadership and problem-solving skills to manage issues within the team and with customers.
  • Training new staff cafe procedures and in-depth coffee training.

English as a Second Language Teacher

Greenwich College
05.2022 - 09.2022
  • Developed and taught ESL curriculum to improve students English abilities and confidence.
  • Administration work of student attendance, test results and monthly feedback reports.
  • Developed materials which were inclusive and culturally-sensitive to learners.
  • Worked closely with colleagues and supervisors to develop resources and own personal development.
  • Supported students holistically to achieve academic success.

Co-owner and Barista

Melbourne Room Cafe
06.2017 - 10.2019
  • Positive, friendly and informative customer service, particularly education about Australian style coffee.
  • Trained new employees, sharing knowledge and expertise in a respectful manner.
  • Handled business administration such as payroll, cash register counting, and ordering.
  • Created and implemented a barista training course for the public.

Education

Certificate in English Language Training To Adults -

Melbourne Training International
Melbourne, VIC
05.2023

Certificate 3 in Education Support -

Fast Track Training Australia
Townsville, QLD
06.2022

Bachelor Of Biological Science (Zoology) -

La Trobe University
Melbourne, VIC
02.2017

Skills

  • Professional customer service
  • Emotional intelligence and communication
  • Leadership and problem solving
  • Time management and multi-tasking
  • Fast learner

Volunteer History

World Wide Opportunities on Organic Farms (Japan) 

Permaculture course May - June 2024


Billabong Sanctuary (Townsville) 

Animal Keeper February - May 2022 


Second Chance Animal Rescue (Melbourne) 

Animal Attendant April - August 2016 

References

Poke the Bear Cafe 

Ryan Cassidy 0405 287 362


Greenwich College 

Simmie Kaur 0450 704 715



Timeline

English as a Second Language Teacher

Greenwich College
05.2022 - 09.2022

Supervisor and Barista

Poke the Bear Cafe
01.2020 - 05.2023

Co-owner and Barista

Melbourne Room Cafe
06.2017 - 10.2019

Certificate in English Language Training To Adults -

Melbourne Training International

Certificate 3 in Education Support -

Fast Track Training Australia

Bachelor Of Biological Science (Zoology) -

La Trobe University

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Erika Larsson