Erika Lucas
Fortitude Valley,QLD
Summary
Driven professional with a proven track record at Harris Farm Markets West End, enhancing team collaboration and boosting morale. Expert in stock rotation and customer service, demonstrating adaptability and a confident problem-solving ability. Achieved consistent quality and efficiency in high-pressure environments, showcasing exceptional organizational skills and standard industry procedures.
Overview
8
8
years of professional experience
Work History
Crew Member Cook
Hashtag Burgers and Waffles
06.2024 - Current
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Prepared food items according to recipe to drive quality and consistency.
Online Department Lead
Harris Farm Markets West End
01.2022 - 07.2023
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
Kitchen Hand
Toowong Private Hospital
09.2021 - 11.2021
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Retail Assistant
Priceline Pharmacy Indooroopilly
02.2020 - 08.2021
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Sales Cashier
Precinct Fresh Market
04.2016 - 10.2020
- Enhanced store sales by upselling products and suggesting additional items to customers.
- Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Balanced cash drawer accurately at the end of each shift, demonstrating strong attention to detail.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Education
Certificate III - Library And Information Services
TAFE Queensland
Online2026
High School Diploma -
Saint Margaret Mary's
Townsville, QLD11.2016
Skills
- Stock rotation and replenishment of new stock
- Adaptable and Flexible
- Organised in work spaces
- Order Taking
- Sanitation Procedures
- Customer Service
- confident problem-solving ability in everyday performances
- Improved collaboration and teamwork as department lead
Interests
- Reading sci-fi and fantasy books
- Sport
- Video and Board games
Timeline
Crew Member Cook
Hashtag Burgers and Waffles
06.2024 - Current
Online Department Lead
Harris Farm Markets West End
01.2022 - 07.2023
Kitchen Hand
Toowong Private Hospital
09.2021 - 11.2021
Retail Assistant
Priceline Pharmacy Indooroopilly
02.2020 - 08.2021
Sales Cashier
Precinct Fresh Market
04.2016 - 10.2020
Certificate III - Library And Information Services
TAFE Queensland
High School Diploma -
Saint Margaret Mary's
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