Erika Merli
WOLLERT,VIC
Summary
Versatile and detail-oriented professional with extensive experience in both payroll administration and retail business management. Over 5 years of successfully running retail and wholesale businesses in the beauty and hairdressing industry, combined with a strong background in payroll processing, policy implementation, and customer service. Adept at handling high-volume transactions, problem-solving, and delivering a seamless customer experience. Proven ability to work efficiently in fast-paced environments, both independently and as part of a team. Passionate about fashion and retail, seeking a part-time position to leverage business acumen and customer service expertise.
Overview
27
27
years of professional experience
Work History
Executive Payroll Officer
Department of Health
08.2018 - 03.2023
- Processed high-volume payroll transactions efficiently under strict deadlines.
- Delivered excellent customer service, addressing payroll-related concerns.
- Worked collaboratively to ensure timely payroll execution.
- Managed high-volume payroll processing with accuracy and efficiency.
- Assisted employees with payroll inquiries and provided solutions.
- Ensured compliance with payroll policies and procedures.
- Maintained confidentiality and handled sensitive information.
- Thrived in a fast-paced, detail-oriented environment.
- Processed paperwork for new employees and entered employee information into payroll system.
Business Owner - Retail & Wholesale
Self Employed - Positive Look SRL
10.2000 - 07.2015
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Executive Administrative Assistant
Alfa Parf Australia PTY LTD
07.1996 - 10.1999
- Utilized strong organizational skills to prioritize tasks efficiently and meet deadlines consistently.
- Provided executive-level administrative support to senior management, including calendar and travel coordination.
- Handled highly confidential information in professional and loyal manner.
- Demonstrated excellent interpersonal skills when interacting with clients over the phone or via email.
- Managed office supplies inventory by checking stock levels regularly and ordering new material as needed.
- Handled sensitive information confidentially in accordance with regulations.
- Answered phones, handled calls, and fielded appointment requests to assist supervisors.
- Assisted with administrative and international business operations.
Education
Certificate III - Business Administration
Melbourne Polytechnic
Melbourne, VIC07-1999
Skills
- Interpersonal skills
- Payroll processing
- Driven and determined
- Executive Support
- Customer relations
- Team Player
- Customer Service
- Driven work ethic
- Customer engagement
- Critical thinking
- Problem solving attitude
- Task prioritazion
Languages
English
Native or Bilingual
Italian
Native or Bilingual
Timeline
Executive Payroll Officer
Department of Health
08.2018 - 03.2023
Business Owner - Retail & Wholesale
Self Employed - Positive Look SRL
10.2000 - 07.2015
Executive Administrative Assistant
Alfa Parf Australia PTY LTD
07.1996 - 10.1999
Certificate III - Business Administration
Melbourne Polytechnic
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