Erika Parnell
Elanora
Summary
Motivated Front Desk Receptionist who is passionate about the industry with excellent experience. Committed to delivering exceptional customer service and willing to go the extra mile with a positive attitude.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
Voyager Resort
03.2015 - Current
- Welcomed Guest in a friendly manner.
- Checked guests in and provided them with general information about the Resort, policies and services.
- Check guest out, ensuring all accounts were settled.
- Handled reservation enquiries, guest request, cancellations and modifications to bookings. Recorded all bookings into the HIRUM Reservation Software.
- Managed online bookings via the Channel Manager (online availability and rates)
- Prepared guest registrations and assigned room allocation.
- Collected payments, processed transactions and updated relevant paperwork.
- Prepared leases / bond lodgement forms for permanent rentals, collecting rent due / arranging inspections.
- Liaised with housekeeping staff to ensure all rooms were cleaned / regularly checked-in with maintenance (if any maintenance issues appeared making sure they were handled quickly (contacting trades, or reallocating bookings)
- Input daily banking / reports into the Xero Accounting System / reconciled accounts.
- Trained new team members.
- Carried out daily duties, answering calls, emails and greeted guest, residents & owners at front desk with any questions / resolving issues / ensuring all daily task were completed.
Front Desk Receptionist - Casual Relief Employment
Burleigh Surf Apartments
10.2021 - 12.2022
- Carried out all the above duties, managed all booking via the REI MASTER - Property Management Software.
Housekeeper
Voyager Resort
02.2009 - 03.2015
- Changed the linen in guest rooms, making beds, vacuuming floors.
- Restocked towels and supplies in bathrooms, bedrooms and kitchen.
- Sanitized floors and surfaces
- Daily cleaning of the common areas
- Liaise with Front Desk and maintenance staff to ensure all duties were completed.
Skills
- Punctual, efficient and courteous
- Highly organized with strong attention to detail
- Reliable and honest
- Effective and clear communication with fellow team members / Guest to provide quality service
- Comfortable handling multiple duties simultaneously
- Responsible
- Strong problem solving skills, resourceful and capable of finding solutions
Timeline
Front Desk Receptionist - Casual Relief Employment
Burleigh Surf Apartments
10.2021 - 12.2022
Front Desk Receptionist
Voyager Resort
03.2015 - Current
Housekeeper
Voyager Resort
02.2009 - 03.2015
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