ERIKA MARIE Z. FAMILGAN
Strathnairn,Australia
Summary
Experienced customer service professional skilled in customer relationship development. Accomplished in providing unsurpassed support to demanding customers. Offering 13 years of combined experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Caring Approach
06.2023 - Current
- Providing assistance and support to disabled people in their homes or other places so they can live independently
- Monitoring the client's physical and mental health by doing routine checks, such as administering prescriptions, measuring blood pressure, and assisting with personal cleanliness
- Providing a safe environment for the client by monitoring their surroundings for potential dangers such as fire hazards and tripping hazards
- Assisting people in carrying out essential daily tasks such as dressing, bathing, grooming, tooth brushing, medicine administration, restroom use, etc
- Assisting clients with tasks of daily living, including cooking, cleaning, shopping, managing finances, etc
- Giving emotional and social support
Food and Beverage Attendant- Accommodation
The Y Canberra Region formerly YMCA Canberra
05.2023 - Current
- Serving buffet style meals
- Provide assistance to chefs in basic meal preparation such as sandwich making
- Clearing tables, reset hall and buffet areas
- General cleaning duties in a kitchen and food preparation areas such as cleaning of dishes including cooking utensils, plates, glasses and cutler
- Prepare barista coffee for guests
Home Care Worker (Level 2)
Kincare Health Services
06.2023 - 11.2023
- Domestic Assistance: Cleaning the home of older people so they have a safe and beautiful place to live
- Helping our customers with meal preparation and shopping
- Providing social support and access to lifestyle activities
- Personal care inc getting them up, showered and dressed for the day, medication management, assisting with mobility and therapy goal
- Providing respite and emotional support
- Social support and transport to appointments
- Providing complex care for customers with high care needs, such as dementia
Virtual Assistant
Meskula Media/ Digital Marketing Agency/ Real Estate
02.2021 - 01.2023
- Reach out to real estate agents, realtors and investors using the top three social media platforms (Facebook, Instagram, LinkedIn) to schedule an appointment to speak to our sales closely
- Qualify incoming leads, prospect new leads, and follow up past leads make them sales ready for the agent
- Set up appointments for the agents through phone calls or in person appointment
Sales Representative
Executive Boutique Call Center
10.2018 - 02.2021
- Conduct outbound calls to prospective clients
- Set appointments or close deals with clients
- Manage and develop your own diary, schedule call-backs, and future opportunities
- Call leads from a database list and conduct research on potential prospects
- Utilise CRM and data entry systems
- Generate sales appointments and insides sales opportunities through outbound telemarketing campaigns, including manual internet leads
Travel Counsellor
EXL Services Philippines Incorporated- Cebu City, Philippines
03.2015 - 05.2018
- Handle corporate travel accounts and our main role is to assist clients with their online booking tool, help clients to book itineraries, change or cancel if they have an option in their online tool
- Provide assistance regarding account set up and password change as well
Customer Service Representative
Teleperformance Philippines- Cebu City, Philippines
11.2012 - 12.2014
- Assist clients regarding their travel itineraries booked through Expedia website
- We book, cancel, or change their reservations depending on the client's concern
Education
Advanced Diploma in Case Management -
KEY 2 LEARNING COLLEGE
06.2024
Diploma in Community Services -
KEY 2 LEARNING COLLEGE
11.2023
Bachelor of Arts/ International Studies -
UNIVERSITY OF SAN JOSE- RECOLETOS
10.2012
Skills
- Great Communication Skills
- Customer Service
- Complaint Resolution
- Attention to detail
- Cash Management
- Computer Proficient
- Multi-Tasking
- Appointment Setter
- Teamwork
- Flexibility
Certification
- FIRST AID TRAINING
- CPR TRAINING
- MANUAL HANDLING TRAINING
References
Available upon request
Timeline
Disability Support Worker
Caring Approach
06.2023 - Current
Home Care Worker (Level 2)
Kincare Health Services
06.2023 - 11.2023
Food and Beverage Attendant- Accommodation
The Y Canberra Region formerly YMCA Canberra
05.2023 - Current
Virtual Assistant
Meskula Media/ Digital Marketing Agency/ Real Estate
02.2021 - 01.2023
Sales Representative
Executive Boutique Call Center
10.2018 - 02.2021
Travel Counsellor
EXL Services Philippines Incorporated- Cebu City, Philippines
03.2015 - 05.2018
Customer Service Representative
Teleperformance Philippines- Cebu City, Philippines
11.2012 - 12.2014
Advanced Diploma in Case Management -
KEY 2 LEARNING COLLEGE
Diploma in Community Services -
KEY 2 LEARNING COLLEGE
Bachelor of Arts/ International Studies -
UNIVERSITY OF SAN JOSE- RECOLETOS
- FIRST AID TRAINING
- CPR TRAINING
- MANUAL HANDLING TRAINING
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