Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Erik Dirgaria

Sydney,NSW

Summary

Experienced Operations Manager with a background in information systems and account management. Resolving complex challenges with gusto and finesse such as leading a resource optimization project to support scalable operations and increase operational bottom-line profitability. Master of Business Administration (MBA).

Overview

13
13
years of professional experience
1
1
Certificate

Work History

Mortgage Specialist Associate

Ventra Mortgage
Sydney, Australia
01.2022 - 12.2022
  • Developed and maintained relationships with clients by supplying trustworthy guidance on loan products, services, and condition of loans that catered to their individual lifestyle and needs.
  • Analyzed customer financial data to determine eligibility for mortgage programs. Verified loan documents were completed accurately according to the regulatory standards to ensure smooth loan processing and minimize the risk of legal complications.
  • Streamlined the mortgage application process by implementing efficient documentation and underwriting procedures, resulting in a 10% reduction in the average time-to-close for clients.
  • Monitored progress of loan applications throughout the entire process from start to finish and provided professional assistance during the underwriting process by collecting additional documentation when needed.
  • Negotiated competitive interest rates and favorable loan terms with lenders, resulting in an average cost savings of $2,500 in upfront fees for each client, enhancing the brokerage's reputation for securing favorable deals.
  • Expanded the brokerage's product offerings by establishing new lenders network for specialized mortgage products, resulting in a 10% increase in the diversity of loan options available to clients.

Regional Digital Operations Lead - APAC

Nielsen
Sydney, Australia
04.2015 - 06.2020
  • Accomplished regional talent transfer mission by restoring Nielsen Digital Panel size to the committed level stipulated by Interactive Advertising Bureau (IAB) Australia deeds, which led to the Nielsen contract extension with the IAB within 48 business weeks period.
  • Developed and implemented digital strategies to increase user engagement and retention in compliance to the 10,000 membership requirement for Nielsen Digital Content (DCR) measurement operations in Australia, New Zealand, South East Asia, Japan, and Hong Kong.
  • Designed and executed data acquisition campaigns that increased survey response rate by 12% through application of an effective incentive operations, contributing to a more robust and representative dataset for 2016 Nielsen Digital Ads Rating (DAR) measurement launch in five major South East Asia markets.
  • Negotiated and revised contracts with key vendors that yielded approximately 5% annual operational cost reduction on project expenses that later introduced a consistent annual productivity cost savings to digital operations division across the Asia Pacific markets.
  • Established an engaging and productive global (SEA and Pacific) workforce team through the implementation of performance metrics and mentorship programs, leading to a 20% increase in employee engagement productivity and a 10% reduction in employee turnover.
  • Established a productive cross-functional collaboration globally with Data Science, Product Leadership, Client Service, Finance, and Legal teams to launch Nielsen's digital measurement products across the Asia Pacific major markets.

Operations Director, Co-Founder

Bluestone Insight Lab
Singapore
02.2012 - 12.2014
  • Managed daily operations, ensuring compliance with quality standards, safety regulations, and legal requirements.
  • Developed and implemented operational policies and procedures to maximize efficiency and actualized strategies to generate new revenues, drive productivity, efficiency, quality, service, and cost-effective resource management.
  • Administered financial management through analyzing payroll, receipts and accounts payable / receivable activities and developed strategies to reduce costs and increase profit margins.
  • Executed strategic market analysis operations to seize a 18% revenue increase opportunity for a premium organic skincare product targeted exclusively for the Asian demographics.

Business Intelligence Analyst

Microsoft
Singapore
03.2010 - 01.2012
  • Conducted data analysis, created reports and dashboards using Microsoft Business Intelligence tools such as developing complex SQL queries to extract and analyze data from multiple sources, designed and implemented ETL processes in SSIS packages.
  • Collaborated with the Microsoft Dynamics Ops & Volume Licensing teams to define business requirements for self-service reporting and establish automated processes for large-scale data analyses through ad-hoc analysis by querying large datasets using SQL and T-SQL stored procedures necessarily.
  • Designed and implemented interactive dashboards using Microsoft BI platforms which led to an eight percent increase in data accessibility and provide senior management team to make real-time, data-driven operations management decisions.
  • Streamlined and automated weekly operational reports using the combination of Ms. SQL databases and Excel to minimize report generation lead time by 35%.

Education

MBA - Management Information Systems

Grand Canyon University
Phoenix, Arizona, USA

Bachelor of Science - Computer Information Systems

University of Wisconsin
Stevens Point, Wisconsin, USA

Skills

  • Leadership & Operations Management
  • Critical Thinking & Decision-Making
  • Operations Budgeting & Forecasting
  • Vendor Sourcing & Contract Management
  • Negotiation & Conflict Resolution
  • Data Analysis using Python

Accomplishments

  • Nielsen Mobile Panel Expansion (2018)
    Successfully recruited hundreds new happy panelists that doubled the size of Nielsen mobile panel in three months period - iOS: 1000, Android: 1000, and tablets: 750.
  • IAB & Nielsen Contract Extension Achievement (2017)
    Successfully restored Nielsen Digital Panel size to the committed level, stipulated by the Interactive Advertising Bureau (IAB) Australia deeds that contributed to Nielsen contract extension with IAB.
  • Nielsen Simply Excellence Award (2016)
    Demonstration of leadership qualities in managing partners and acquisition processes for Australian and New Zealand online and mobile panels operations.
  • Nielsen Operations Gold Award (2016)
    Quarterly award presented for associates who consistently display outstanding deliveries following Nielsen core values.
  • Nielsen DAR Establishment in SEA (2016)
    Led and accomplished data acquisition campaigns supporting Nielsen Digital Ads Rating (DAR) product launch in five major SEA markets.
  • Co-Founded Bluestone Insight Lab (2012)
    Established market research company in Singapore that distilled facts and market intelligence with analytics, offering local businesses with actionable insights to achieve sustainable growth.

Certification

  • Cert. IV in Finance and Mortgage Broking (2021) - Nationally accredited Certificate IV in Finance and Mortgage Broking that enables one to assist people achieve their dream of owning homes through finance or mortgage brokering with financial lenders across the nation wide.

Timeline

Mortgage Specialist Associate

Ventra Mortgage
01.2022 - 12.2022

Regional Digital Operations Lead - APAC

Nielsen
04.2015 - 06.2020

Operations Director, Co-Founder

Bluestone Insight Lab
02.2012 - 12.2014

Business Intelligence Analyst

Microsoft
03.2010 - 01.2012

MBA - Management Information Systems

Grand Canyon University

Bachelor of Science - Computer Information Systems

University of Wisconsin

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Erik Dirgaria