Erin Andrews
Gracemere,QLD
Summary
Empathetic Youth Worker, passionate about providing meaningful support and services to clients. Dedicated and eager to help young people reach full potential through positive and effective support. Compassionate and encouraging approach to assisting youth in navigating various situations using healthy coping skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Residential Youth Worker
Foundations Care
2023.08 - Current
- Maintained a safe living environment by enforcing house rules and addressing behavioural concerns promptly and effectively.
- Assisted residents with daily living activities, promoting self-sufficiency and independence.
- Managed medication administration according to prescribed schedules while maintaining accurate records of all medications dispensed.
- Provided crisis intervention when necessary, deescalating volatile situations while ensuring the safety of all involved parties.
- Developed strong relationships with residents, fostering trust and open communication to address personal issues.
- Monitored residents' progress, documenting observations and providing feedback to case managers for ongoing treatment planning adjustments.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Developed and maintained relationships with community organisations and agencies.
- Participated in regular staff meetings, sharing insights on resident progress and contributing to program improvements.
Disability Support Worker
Endeavour Foundation
2017.07 - 2018.07
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviours, and incidents.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Participated in ongoing professional development opportunities to stay current on industry best practices.
Retail Manager
Surf, Dive, 'n' Ski
2013.11 - 2015.02
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organised.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Analysed sales data to identify trends, adjust inventory levels accordingly, and maximise revenue opportunities.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
Education
Graduate Diploma - Counselling (Trauma Focused Practice)
University of Southern Queensland
Toowoomba, QLD08.2025
Bachelor - Psychological Science
Central Queensland University
Rockhampton, QLD07.2024
Skills
- Multicultural Competence
- Conflict de-escalation
- Advocacy
- Problem-Solving
- Attention to Detail
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
Certification
- Introduction to AUSLAN - February 2017
- Hope and Healing - November 2023
- Therapeutic Crisis Intervention Training - February 2024
- HLTAID009 CPR Training - March 2024
- HLTAID010 Basic Emergency Life Support - March 2024
- HLTAID011 Provide First Aid - March 2024
Timeline
Residential Youth Worker
Foundations Care
2023.08 - Current
Disability Support Worker
Endeavour Foundation
2017.07 - 2018.07
Retail Manager
Surf, Dive, 'n' Ski
2013.11 - 2015.02
Graduate Diploma - Counselling (Trauma Focused Practice)
University of Southern Queensland
Bachelor - Psychological Science
Central Queensland University
- Introduction to AUSLAN - February 2017
- Hope and Healing - November 2023
- Therapeutic Crisis Intervention Training - February 2024
- HLTAID009 CPR Training - March 2024
- HLTAID010 Basic Emergency Life Support - March 2024
- HLTAID011 Provide First Aid - March 2024
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