Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Erin Behsman

Perth,WA

Summary

Dynamic professional with a degree in psychology and criminology, currently excelling in a full-time role. Proven expertise in people-centric roles, showcasing exceptional skills in interpersonal communication, development, and time management. As a dedicated and approachable individual, I am recognized for fostering positive relationships and creating collaborative work environments. My academic background in psychology and criminology enhances my ability to understand and navigate human behavior, contributing to effective team dynamics. Committed to continuous improvement and adept at time management, I bring a valuable combination of academic knowledge and practical experience to drive success in both individual and team-oriented settings.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Store Manager

Sportsgirl
Perth, WA
09.2022 - Current
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Created weekly work schedules for store personnel.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Administrative Assistant

Minpex
Perth, WA
03.2017 - Current
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Processed invoices for payment using accounting software applications.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.

Bartender

Quarry Bar and Brasserie
Perth, WA
03.2022 - 09.2022
  • Performed opening and closing duties including restocking supplies.
  • Greeted customers and provided excellent customer service.
  • Developed good working relationships with fellow employees through effective communication.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Resolved customer complaints in a professional manner.
  • Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
  • Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Trained new wait staff team members in proper procedures and important standards of establishment.

Cinema Manager

Hoyts
Perth, WA
06.2020 - 09.2022
  • Resolved customer complaints in a timely manner while maintaining excellent customer relations.

  • Handled administrative tasks such as scheduling shifts, creating reports.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

Instore Worker

Dominos
Perth, WA
05.2016 - 04.2021
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Operated cash register to process cash, check, and credit card transactions.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Ensured that all foods were prepared according to health department regulations.
  • Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
  • Greeted customers and took their orders in a friendly and efficient manner.

Education

Bachelor of Arts - Psychology

Murdoch University
Perth, WA
02-2024

Bachelor of Criminology - Criminology

Murdoch University
Perth, WA
02-2024

Skills

  • Team Development
  • Employee Training
  • Team Building and Leadership
  • Friendly and Positive
  • Team Leadership
  • Delegating Work
  • Training and Mentoring
  • Multitasking and Organization
  • Relationship Building and Management
  • Reliable
  • Policies and Procedures
  • Culture Development

Certification

  • Bachelors Degree in Arts
  • Bachelors Degree in Psychology
  • Drivers license
  • White card
  • Approved Managers card

References

References available upon request.

Timeline

Store Manager

Sportsgirl
09.2022 - Current

Bartender

Quarry Bar and Brasserie
03.2022 - 09.2022

Cinema Manager

Hoyts
06.2020 - 09.2022

Administrative Assistant

Minpex
03.2017 - Current

Instore Worker

Dominos
05.2016 - 04.2021

Bachelor of Arts - Psychology

Murdoch University

Bachelor of Criminology - Criminology

Murdoch University

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Erin Behsman