Summary
Overview
Work History
Skills
Timeline
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Erin Bindoff

Burdell,QLD

Summary

Friendly and welcoming person with a background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in data entry and database administration. Hardworking and passionate job seeker with strong organizational skills. Ready to help any team achieve company goals.

Overview

14
14
years of professional experience

Work History

Business Owner/Operator

Animal & Reptile Supplies Australia
09.2015 - 06.2023
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

All Rounder

Moorebank Sports Club
11.2010 - 06.2017
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Used POS system to accurately enter orders and process payments.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Developed and updated databases to handle customer data.
  • Trained staff on operating procedures and company services.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered central telephone system and directed calls accordingly.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Receptionist

Wagga Fire Security
04.2009 - 10.2009
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Skills

  • Exceptional Interpersonal Communication
  • Team Leadership
  • Administrative Skills
  • Customer Experience
  • Time Management
  • Communication Skills
  • Answer Telephone Calls
  • Office Administration
  • Bookkeeping
  • Telephone Skills
  • Greet Visitors
  • Microsoft Office

Timeline

Business Owner/Operator

Animal & Reptile Supplies Australia
09.2015 - 06.2023

All Rounder

Moorebank Sports Club
11.2010 - 06.2017

Receptionist

Wagga Fire Security
04.2009 - 10.2009

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Erin Bindoff