Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Leadership
Volunteering
Timeline
Generic

Erin Bortz

St Ives

Summary

Reliable and upbeat trainer, passionate about promoting client satisfaction through individualised service. I am a hardworking, organised and self-motivated individual who is passionate about helping others achieve their health and fitness goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Personal Trainer

FIT Lane Cove
08.2022 - Current
  • Delivered initial consultations to assess members' current health and fitness levels.
  • Designed and delivered personalised workout programs for clients based on unique goals and abilities.
  • Achieved improvements for clients through individualised support and feedback on their progress.
  • Developed organization systems for personal fitness plans and detailed online records to track client progress.
  • Managed bookings and cancellations using online client management management system.
  • Communicated with Allied Health Professionals through referral letters and progress reports.

Coach

F45
02.2022 - 08.2022
  • Enhanced client experience by maintaining motivating and supportive culture.
  • Responded to client enquiries in a timely and efficient manner.
  • Demonstrated cardiovascular and resistance exercises with correct technique and provided members with encouraging coaching cues to ensure they achieved the most out of their training sessions.
  • Provided exercise modifications to cater for clients of varying fitness abilities or individuals with history of injury.

Educator

Lululemon Athletica
10.2021 - 08.2022
  • By understanding customer needs, offered top-notch, personal service and recommendations to increase customer satisfaction and sales.
  • Promptly and professionally responded to customer and supplier communication by phone and email.
  • Collaborated with team members to achieve and maintain productivity targets.
  • Demonstrated excellent customer service by quickly and professionally handling product returns.

Retail Shop Assistant

Harris Farm Markets
07.2018 - 10.2021
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Greeted customers, helped locate merchandise and answer product questions with up-to-date knowledge of sales and store promotions
  • Mentored new team members on customer service strategies, sales goals and standard operating procedures.
  • Used POS system to process sales, returns and gift card activations.


Retail Assistant

Camilleri Berries
04.2017 - 12.2019
  • Approached browsing customers to initiate conversations and determine buying preferences.
  • Contributed to design and setup of product displays to promote key products and create aesthetically pleasing arrangements to attract customer attention.
  • Balanced and organized cash register by handling money and counting change
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction

Work Experience

Daintree Discovery Centre
08.2019 - 08.2019
  • Enthusiastically welcomed all visitors, answered questions, pointed out important features, and offered further details about special exhibits to educate visitors
  • Operated cash register for cash and credit card transactions (using EFTPOS) with excellent accuracy levels.

Front of House Server

Piccolo Coffee House
11.2017 - 12.2018
  • Interacted with customers during hectic periods to promote a fun, positive environment.
  • Used POS systems to enter orders for food and drinks, process payments and issue receipts.
  • Monitored merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Education

Bachelor of Psychology (Honours) -

Macquarie University
11.2025

Mat Pilates Instructor

Studio Pilates
11.2023

Certificate IV in Fitness -

Australian Institute of Personal Trainers
Sydney. NSW
07.2022

High School Certificate -

Roseville College
Roseville, NSW
11.2021

Skills

  • Strong Communication and Interpersonal Skills
  • Enthusiastic and Positive Personality
  • Organised and Detail-Oriented
  • Positive Client Engagement and Building Supportive Relationships
  • Reliable and Responsible; Able to Work Independently and in a Team
  • Motivational leadership

Certification

  • Working With Children Check
  • First Aid and CPR

Accomplishments

  • 1st in Course: Introduction to Psychological Design and Statistics
  • 1st in Course: Security and Strategy in the Indo-Pacific
  • Academic Excellence (2016, 2017, 2018, 2019, 2020, 2021)
  • 1st in Subject: Extension History
  • Extension History Major Work nominated for HTA Extension History Essay Prize
  • Brock Rowe Senior Geography Award (2020)
  • Cecchetti Ballet Australia Honours Certificate (2016, 2020)
  • Cecchetti Ballet Australia Scholars Program (2016)
  • School DUX (2015)

Leadership

  • Peer Support Leader (2020)
  • Cross Age Tutor (2019)
  • Vice Captain (2015)

Volunteering

  • Cromehurst School (2019)
  • Anglicare Residential Care (2019)
  • Anglicare Toys and Tucker (2019)
  • Cross Age Tutor (2019)
  • St Edmunds School (2018)

Timeline

Personal Trainer

FIT Lane Cove
08.2022 - Current

Coach

F45
02.2022 - 08.2022

Educator

Lululemon Athletica
10.2021 - 08.2022

Work Experience

Daintree Discovery Centre
08.2019 - 08.2019

Retail Shop Assistant

Harris Farm Markets
07.2018 - 10.2021

Front of House Server

Piccolo Coffee House
11.2017 - 12.2018

Retail Assistant

Camilleri Berries
04.2017 - 12.2019

Bachelor of Psychology (Honours) -

Macquarie University

Mat Pilates Instructor

Studio Pilates

Certificate IV in Fitness -

Australian Institute of Personal Trainers

High School Certificate -

Roseville College

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Erin Bortz