Erin Boyle

Returning to the workforce after having children, I gained valuable experience in providing high-volume customer service and administrative support. Proficient in setting up new customer accounts, assisting the Sales Manager with account enquiries, and coordinating sample deliveries and site visits. Skilled in daily banking, order processing, and financial reporting. Adept at liaising with drivers and the Distribution Manager to ensure smooth delivery operations. Assisted in maintaining HACCP compliance and staff training. The Global Bake system was utilised for all ordering, banking, and financial reporting. This role equipped me with the necessary skills and confidence to advance to my next position.

Through an employment agency, I accepted a short-term contract where I was tasked with programming thousands of keys used to receive and send data from all vehicles on-site across Australia to Head Office. This project was both challenging and enjoyable, that came with a strict deadline. I was responsible for maintaining all databases, leading a team of 6 employees, and ensuring the timely distribution of the programmed keys to all sites. Successfully managing this project demonstrated my ability to handle complex tasks, lead a team, and meet tight deadlines

After finishing up with Spotless, I joined an employment agency and began working as a full-time casual. My first placement was at Multotec as an Administrative Assistant for their Site Service team. In this role, I focused on onboarding and mobilising staff to ensure they had access to various sites and maintaining the company training databases. Among other duties I was responsible for invoicing and receipting through JDE, answering phone calls, and handling enquiries via phone and email. This role required strong organisational skills, efficiency, and attention to detail. Additionally, I performed basic administrative duties such as reception cover, ordering stationery, and booking site cars for servicing.

After 4 years working in the Spotless Head Office in Melbourne, I transferred to the Perth Office to join the Resources Recruitment team. I was responsible for the recruitment and onboarding of all permanent and casual staffing requirements for 4 mine sites (7 camps) in WA and NT. These camps included both active sites and new sites that we set up and mobilised. I recruited for various roles such as Kitchen Utilities, Cleaners, Administrators, Department Heads, Bus Drivers, and Landscapers. This high-volume role was extremely busy year-round and required exceptional time management skills and organisation. My responsibilities included end-to-end recruitment of permanent and casual staff, mobilising new sites, phone screening candidates, conducting one-on-one and group interviews, inductions, booking medicals, Police Checks, and online tests, conducting reference checks, uploading documents and requesting inductions onto ERMS, using and managing Page Up, writing and uploading job ads, assisting sites with administrative tasks and queries, filling booking requests for casuals, and creating and maintaining employee files. Additionally, I was required to fly to remote sites to conduct interviews with local candidates and help with the setup of the camp.

Spotless Staffing Services is a national internal recruitment division for Spotless Group, primarily managing absenteeism in Catering, Cleaning, and Trades within capital cities and remote mining camps throughout Australia. During my time, the department managed approximately 1000+ staff nationally and operated in a fast-paced call centre environment with a team of 20 people. My role varied from Staffing Coordinator to Recruiter, involving both filling shifts and recruiting new staff on a national scale. I assisted with three mobilisations of new contracts in QLD, NT, and SA, which required living and working on-site for up to three weeks at a time. My duties included end-to-end recruitment, booking flights, ensuring all training and inductions were completed prior to site deployment, booking pre-employment medicals, managing 25-30 staff on-site, rostering staff, and conducting safety inductions upon arrival. I was responsible for writing job ads with a national focus, using the Page Up system, filling client bookings daily (approximately 200+), building and maintaining client and employee relationships, maintaining internal database systems, assisting with site mobilizations, organizing medicals, training, and flights, managing payroll, end-of-month invoicing, travel and expense management, general administrative duties, and working after hours and weekends to man the after-hours phone.

Pinnacle is an external Hospitality Recruitment Agency located in several states across Australia. This was a very high-intensity, fast-paced role that required accuracy and attention to detail. As a Staffing Coordinator, I managed bookings ranging from independent cafes requiring one person to sporting stadiums needing 200+ staff per day for consecutive days. This role entailed end-to-end recruitment, conducting induction sessions, and ensuring all staff were up-to-date and compliant with all training and certificates. My responsibilities extended to assisting with check-ins of major events, manning the after-hours phone on any day of the week, attending regular client visits, providing training to staff, maintaining the internal database, writing and uploading ads to Seek, building and maintaining client and employee relationships, assisting the State Manager with administrative duties in the permanent recruitment division, and writing briefs on candidates for client review.

During my time at PRS, I worked as part of a team of 9 Recruitment Consultants and a Manager in the permanent division. My role involved a variety of responsibilities, including managing the diaries of the consultants and my Manager, phone screening candidates, booking interviews, and maintaining the internal database. I also converted resumes for the database, conducted candidate testing, booked meeting rooms, ordered office supplies, sent contracts to clients, and maintained client relationships. Additionally, I provided relief reception duties, showcasing my ability to handle multiple tasks efficiently and maintain excellent organizational and communication skills.