Erin Bragg
Medowie,NSW
Summary
Diligent store clerk with hands-on experience in retail and customer service. Strong knowledge of inventory management, product displays, and point-of-sale systems. Demonstrated ability to shape customer experiences positively, resolve issues effectively, and maintain high levels of store cleanliness. Previous roles have benefited from improved organizational efficiency and sustained customer satisfaction levels.
Overview
12
12
years of professional experience
Work History
Store Clerk
Waterline Pool Innovations
Tomago
10.2019 - Current
- Answered customer inquiries regarding product features, pricing, and availability.
- Described merchandise and explained use, operation and care.
- Restocked shelves with inventory as needed.
- Assisted in training new staff members on proper cash handling procedures and use of POS system.
- Assisted in training and mentoring new staff members.
- Stocked shelves with incoming shipments of products from vendors or suppliers.
- Maintained records of inventory transactions such as purchases, returns, restocking fees.
- Ticketed, arranged and displayed merchandise to promote sales.
- Monitored product inventory levels to support completion of order requests and audits.
- Ensured compliance with health and safety regulations.
- Inspected deliveries, replenished shelves and stored excess products to keep on top of stock management tasks.
- Followed safety protocols when lifting heavy objects or operating machinery within the store environment.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Conducted inventory audits to prevent loss and theft.
- Utilized problem solving skills to resolve issues quickly while maintaining customer satisfaction.
- Organised daily dispatch of customer orders.
- Assembled products ready to be dispatched and maintained appropriate stock levels.
Retail/Store Marketing Assistant
Rundle Tailoring
Newcastle
11.2018 - 10.2019
- Developed content for social media platforms, including Facebook, Twitter, and Instagram posts.
- Attended trade shows and conferences relevant to the industry as needed.
- Collaborated with design team members to create eye-catching visuals for print ads.
- Responded promptly to customer inquiries via phone or email regarding upcoming store promotions.
- Participated in weekly meetings with store managers to discuss current marketing initiatives.
- Created and maintained a database of store customers to track preferences and trends.
- Collected and reported on customer demographics, preferences, and buying habits to help marketing teams target strategies.
- Organised models and outfits for photo shoots to promote new ranges.
- Created social media content showcasing photo shoots.
- Assisted with suit fittings.
- Assisted customers with choosing grooms suits.
- Organised wedding party suits for collection.
- Created social media posts showcasing customer weddings.
Administrative Assistant
Live Life Smiling Orthodontist
Broadmeadow
01.2013 - 08.2018
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Data entry.
- Responding to emails.
- Typing orthodontic reports.
- Importing reports, documents, x-rays and photographic records into patient files.
- Scheduling appointments.
Education
Diploma of Applied Fashion Design -
Tighes Hill TAFE Campus
Tighes Hill12-2012
High School Diploma -
Maitland Grossman High School
East Maitland 12-2002
Skills
- Customer service
- Inventory management
- Visual merchandising
- Product knowledge
- Order processing
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Product merchandising
- Shipping and packaging
- Patience and empathy
- Store maintenance
- Inventory tracking
- Order picking and processing
- Reliability and punctuality
- Interpersonal communication
References
References available upon request.
Timeline
Store Clerk
Waterline Pool Innovations
10.2019 - Current
Retail/Store Marketing Assistant
Rundle Tailoring
11.2018 - 10.2019
Administrative Assistant
Live Life Smiling Orthodontist
01.2013 - 08.2018
Diploma of Applied Fashion Design -
Tighes Hill TAFE Campus
High School Diploma -
Maitland Grossman High School