Erin Brennan
Summary
Forward-thinking professional bringing more than 10 years of experience working for fast-paced practices, specifically within the Addiction and Mental Health sector. Proven problem solver and excellent communicator. Experience working within a range of settings such as local Government, law firms, hospitals and medical centres.
Overview
5
5
years of professional experience
Work History
Practice Manager
Pharmaceutical Rehabilitation Services
06.2022 - Current
- Addressed and remedied all patient or team member issues.
- Supervised team of office personnel.
- Created and implemented organisational policies and procedures.
- Managed daily practice operations to optimise appointment scheduling, patient records management and billing functions.
- Established and maintained effective communication with staff and physicians to promote high-quality patient care.
Client Manager
Suncorp
06.2021 - 06.2022
- Manage customers claims from beginning to end.
- Liaise with customers and provide updates in a timely manner.
- Record and resolve customer complaints.
Legal Secretary
Turner Freeman Lawyers
12.2020 - 06.2021
- Screened telephone calls and forwarded to appropriate departments.
- Created, indexed, and maintained client binders.
- Scheduled and made appointments for three attorneys.
- Developed and maintained filing and retrieval systems.
- Diligently edited legal correspondence for grammar and spelling.
Education
Certificate III - Business
Maxima
12.2014
High School Diploma - undefined
Flagstone State School
12.2013
Skills
- Attention to detail
- Extensive experience within Addiction and Mental Health settings
- Strong knowledge of Microsoft Office suite
- Extensive administration skills
- Policy and procedure development
- Referral management
- Policy implementation
- Continuous improvement
- Practice management
Timeline
Practice Manager
Pharmaceutical Rehabilitation Services
06.2022 - Current
Client Manager
Suncorp
06.2021 - 06.2022
Legal Secretary
Turner Freeman Lawyers
12.2020 - 06.2021
High School Diploma - undefined
Flagstone State School
Certificate III - Business
Maxima
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