Erin Brooks
Muswellbrook,NSW
Summary
Proven expertise in facility maintenance and sanitation, honed across roles at Gabes Cleaning Services and HealthShare NSW, showcases a commitment to health and safety compliance and exceptional customer service. Leveraging strong organizational skills and a keen eye for detail, I have significantly enhanced workplace hygiene and efficiency. My adeptness in chemical handling and interpersonal communication drives both operational excellence and positive client relations.
Overview
20
20
years of professional experience
Work History
Cleaner
Gabes Cleaning Services
Beresfield, NSW
10.2023 - 01.2024
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Showcased adaptability in adjusting work schedules according to changing demands from clients or management without compromising output quality levels.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Managed inventory levels of cleaning supplies efficiently while minimizing costs through strategic purchasing decisions.
- Reduced cross-contamination risks through adherence to strict sanitation guidelines in food preparation areas.
- Streamlined cleaning processes with the implementation of more efficient tools and equipment as needed within the industry''s best practices framework.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Hospital Assistant Grade 3
HealthShare NSW
Maitland, NSW
09.2010 - 09.2023
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed each patient''s unique needs.
- Promoted infection control measures throughout the hospital by diligently following hand hygiene guidelines and wearing personal protective equipment as required.
- Reduced stress levels among patients by offering empathetic listening skills when needed – creating positive relationships built on trust.
- Enhanced team communication by effectively relaying information between patients, family members, and healthcare providers.
- Contributed towards overall hospital efficiency by volunteering for additional shifts or roles during periods of staff shortages – showcasing dedication and commitment to the organization.
- Proactively identified potential safety hazards within the unit and reported them to the appropriate staff, contributing to a safer environment for both patients and colleagues.
- Improved patient satisfaction by providing compassionate and efficient care in a busy hospital setting.
- Upheld infection control and prevention policies across different patient-facing areas.
Industrial Cleaner
Tempo Prestige
Singleton, NSW
11.2003 - 01.2005
- Ensured compliance with OSHA regulations by adhering to established safety protocols during cleaning tasks.
- Managed waste disposal processes according to local regulations, minimizing environmental impact from operations.
- Demonstrated adaptability in learning new techniques for handling specialized cleaning equipment or chemicals when required.
- Improved employee health and productivity with routine sanitization of workspaces, reducing instances of illness.
- Maintained proper inventory levels of cleaning supplies, preventing unnecessary downtime due to shortages.
- Implemented effective time management strategies to complete assigned tasks efficiently and accurately.
- Boosted efficiency in manufacturing processes by keeping tools and equipment clean and wellmaintained.
- Enhanced workplace safety by conducting thorough industrial cleaning and maintaining a hazard-free environment.
- Collaborated effectively with team members to complete large-scale cleaning projects within tight deadlines.
- Showcased attention to detail when inspecting facilities for cleanliness, identifying areas needing improvement or additional attention.
- Reduced equipment downtime through regular cleaning and maintenance, ensuring optimal performance.
- Supported quality control initiatives by maintaining cleanliness standards in production areas.
- Eliminated potential fire hazards by diligently removing combustible dust from machinery and surfaces.
- Provided exceptional customer service to clients, addressing their specific needs in a timely manner.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Maintained floor cleaning and waxing equipment.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Operated buffers and burnishers to clean and polish floors.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Supervised supplies in inventory and submitted reorder requests.
Education
Year 12 - HSC
Muswellbrook High School
Muswellbrook, NSW11.2000
Skills
Cleaning and sanitizing
Sweeping and Mopping
Housekeeping
Customer Service
Reliability and punctuality
Knowledge of cleaning products
Efficient Cleaning Techniques
Restroom Sanitation
Interior and exterior cleaning
Sanitation Practices
Chemical Handling
Health and safety compliance
Basic Maintenance Knowledge
Waste Management
Professional Appearance
Health and Safety Regulations
Quality Assurance
Floor care expertise
Confidentiality Awareness
Recycling management
Hazardous Material Handling
MSDS Documentation
Strong Work Ethic
Multitasking
Organizational Skills
Time Management
Teamwork and Collaboration
Team Collaboration
Adaptable and Flexible
Communication and Interpersonal Skills
Problem-Solving
Flexible Schedule
Attention to Detail
Excellent Communication
Safety Standards and Protocols
Task Prioritization
Quality Control
Conscientious and Detail-Oriented
Relationship Building
Facility Maintenance
Work Orders
OSHA Compliance
Interpersonal Communication
Written Communication
MSDS knowledge
Timeline
Cleaner
Gabes Cleaning Services
10.2023 - 01.2024
Hospital Assistant Grade 3
HealthShare NSW
09.2010 - 09.2023
Industrial Cleaner
Tempo Prestige
11.2003 - 01.2005
Year 12 - HSC
Muswellbrook High School