Erin Brown
ARARAT,Victoria
Summary
Caring Early Childhood Educator with outstanding experience and enthusiasm for teaching students vital skills for development and future success. Successful in building strong teacher-student relationships using upbeat attitude, patience and personable communication. Effective in working diligently to meet project deadlines on time. Adaptable in coordinating with peers on team projects as well as working independently to achieve goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Early Childhood Educator 2IC
Ballarat YMCA
Ararat, Victoria
04.2023 - Current
- Provided a safe and stimulating learning environment for young children.
- Developed age-appropriate activities to encourage physical, social and intellectual development of children.
- Assisted with planning, preparing and serving meals according to dietary requirements.
- Organized indoor and outdoor playtime activities to promote physical and mental development of children.
- Maintained accurate records of each child's progress including daily observations and anecdotal notes.
- Planned field trips such as visits to local parks, museums, libraries for educational purposes.
- Attended team meetings with other educators in order to share best practices or discuss any issues related to childcare services.
- Maintained a clean classroom environment ensuring toys are sanitized regularly.
- Ensured compliance with relevant regulations such as health and safety standards.
- Contributed towards creating a curriculum based on developmental milestones set out by Early Years Foundation Stage.
- Organized and led activities to promote physical, mental and social development.
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
- Participated in workshops, trainings and conferences to improve educational skills.
- Observed children to record development.
- Incorporated music and art activities to encourage creativity and expression.
- Implemented behavior modeling and positive reinforcement into daily routines.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
Retail Assistant
Khub
ARARAT, Victoria
01.2020 - Current
- Issued refunds for damaged, non-functional and unwanted items
- Kept store clean, tidy and free from hazards
- Greeted arriving customers and delivered exceptional customer service
- Maintained strong knowledge of all available products and services
- Prepared merchandise for sales floor and tagged items with correct pricing information
- Backed up team members by searching store room for requested items
- Collected cash payments and processed credit card transactions
- Handled day-to-day stock replenishment and visual merchandising
- Assisted with customer queries in-store and by phone
- Received, picked and dispatched product orders
- Built rapport with individual customers, providing honest recommendations
- Informed customers of promotions and special offers to increase sales
- Checked returned product condition before processing refunds
- Greeted customers and asked questions to assess needs
- Confirmed prices and processed payments to complete sales
- Coordinated with loss and prevention officer to track misplaced and damaged items
- Replenished supplies by monitoring and sourcing inventory
- Located requested items from racks or storage areas
- Offered guidance on installation and troubleshooting for customers requiring additional assistance
- Sourced and delivered special orders to fulfill customer requests
- Recommended merchandise to suit customer budget and preferences
- Removed dust and dirt from items, regularly cleaning store
- Minimized store thefts through strategic monitoring and customer observation
- Secured consistent customer sales with knowledgeable, friendly support
- Kept store shelves, racks and bins presentable with resets.
Casual Retail Assistant
Bottlemart
ARARAT, Victoria
01.2011 - Current
- Processed retail orders with speed, accuracy, and friendly service
- Updated signage to reflect new pricing and special in-store events and promotions
- Protected store assets by monitoring customers' behaviors
- Suggested additional products and services to increase sales
- Used business and product knowledge to solve customer needs
- Utilized POS system to process cash, credit card and mobile pay transactions
- Maintained strong working relationships inside and outside organization
- Organized and faced products on shelves and in displays to comply with merchandising standards
- Created attractive displays to promote sale items
- Located requested items from racks or storage areas
- Replenished supplies by monitoring and sourcing inventory
- Kept store shelves, racks and bins presentable with resets
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance
- Sourced and delivered special orders to fulfill customer requests
- Promoted products by tracking offerings and prices
- Greeted customers and asked questions to assess needs
- Recommended merchandise to suit customer budget and preferences
- Drove sales success by building displays and merchandising products
- Removed dust and dirt from items, regularly cleaning store
- Verified shift sales with cash count and drawer balancing.
Bar Team Member
Leopold Hotel
ARARAT, Victoria
01.2010 - Current
- Created specialty cocktails following complex recipes
- Cleaned, organized and replenished supplies to maintain bar appearance
- Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests
- Operated POS systems and managed bar tabs to track revenue
- Used proper pour methods to reduce waste and spills
- Promoted warm, fun atmosphere for guests and team members
- Balanced efficiency with exceptional service to manage guests in high-volume environment
- Checked identification before serving alcohol to comply with state and federal laws
- Greeted guests to provide warm welcome and promote good customer service
- Recommended current products and limited promotions to upsell beverage orders
- Engaged guests with friendly conversation to build bar loyalty and encourage repeat business
- Worked flexibly to cater to fluctuating coverage needs
- Used beer, wine and cocktail knowledge to make recommendations
- Set up and maintained appropriate stock levels for bar
- Called for taxis or ride-sharing for customers unable to drive
- Garnished drinks with prepared fruit and novelty items
- Stayed ready for customer demands by keeping adequate inventory levels of garnishes, liquor and bar supplies
- Arranged bottles and glassware into attractive displays
- Tracked drinks and processed payments using POS system
- Trained and supervised bar staff to deliver exceptional service to customers
- Kept customer numbers high by creating fun atmosphere
- Complied with strict sanitation standards for equipment, surfaces and glassware
- Monitored customers for excessive consumption and cut off service
- Served bottled or draft beer to customers and advised on different flavors
- Minimized errors by keeping up with customer preferences and current tabs.
Contract Administrative Assistant
Downer EDI (Ararat Wind Farm)
ARARAT, Victoria
04.2016 - 04.2017
- Directed calls based on query type to streamline support
- Received and distributed incoming mail and digital correspondence
- Supported workflow of daily administrative tasks to achieve targets and deadlines
- Maintained scheduling and event calendars for staff meetings, parties and important deadlines
- Helped maintain office organization for aesthetic appeal and easy access to supplies
- Welcomed guests, issued passes and took incoming phone calls at reception
- Entered information onto digital systems to maintain data quality and accuracy
- Updated databases and spreadsheets regularly to track progress
- Ordered and distributed office supplies while adhering to fixed office budget
- Created and maintained spreadsheets with advanced Excel functions and calculations to develop reports and lists
- Obtained signatures for financial documents and internal and external invoices
- Organized and updated file systems, keeping records easily retrievable
- Promoted productivity by coordinating schedules, meetings and correspondence
- Offered professional first impression to visitors and callers and gave knowledgeable assistance
- Handled vendor invoices, verifying coding, reconciling purchase orders and documenting approvals in [Software]
- Supported meetings by setting up spaces and taking detailed notes
- Maintained accurate, updated accounts with new transactions and reconciliations
- Scheduled meetings, trips and appointments for team and maintained master calendar
- Managed incoming and outgoing mail, packages and faxes
- Tracked project deliverables and kept stakeholders informed with regular updates
- Ordered, dispensed and organized office supplies for team use
- Proofread and edited documents and reports for staff
- Located requested information for different topics by conducting physical or digital searches
- Delivered range of basic and advanced clerical support for daily and special project needs
- Compiled records, materials and forms needed to handle different requests
- Met legal requirements by correctly completing important forms.
Advertising And Marketing Consultant
Ararat Advertiser / The Stawell Times
ARARAT, Victoria
07.2013 - 04.2015
- Analyzed and communicated sales and performance results to senior management
- Managed acquired business data through Salesforce and other sales tools
- Increased lead pipeline through daily prospecting and cold calling within sales territory
- Identified key decision-makers within territory to understand advertising needs and develop integrated marketing solutions
- Developed and coordinated sales promotions and incentives to meet business goals
- Built and maintained strong relationships with potential and existing clients to foster business development
- Forecasted annual, quarterly and monthly revenue expectations through effective data processing and analysis
- Built new business sales within business category assignment by making face to face sales calls
- Delivered multimedia sales presentations to new and existing customers to sell marketing programs and increase existing advertising.
Laser Engraver
Larder Bros
ARARAT, Victoria
07.2011 - 01.2012
- Changed depths and sizes of cuts by adjusting machine arms and worktable heights
- Prepared workpieces for etching, including sanding, cleaning and treating with necessary materials
- Duplicated designs by guiding [Type] stylus over template
- Transferred final images to workpieces using printers, styluses and stamping pads
- Obtained desired sizes for reproductions by setting reduction scales
- Determined depth of etchings and identified defects using calibrated microscopes, gauges and other tools
- Improved readability of etched characters by filling in areas with opaque paste
- Developed etching patterns by exposing workpieces to acid
- Minimized transfer errors by keeping engraved areas clean and polished
- Offered to assist with additional tasks to keep projects on-task and meet tight deadlines
- Identified issues and solutions to eliminate backlog and maximize workflows
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Performed manual labor tasks to detailed instructions from supervisors.
Coffee Shop Waitress
The Vines Cafe
ARARAT, Victoria
01.2010 - 02.2011
- Received and processed customer payments
- Retained knowledge of menu items to assist customers with beverage selections
- Described menu items and suggested products to customers
- Fulfilled orders to exact customer specifications for optimum satisfaction
- Navigated periods of high volume with calm demeanor to keep store operating to standard
- Documented complex orders to accurately process payments in POS system
- Addressed and resolved customer issues to promote satisfaction
- Suggested food and pastry items to complement beverage orders
- Restocked bar line for fast service capabilities
- Cleaned prep areas and replenished supplies to maintain safe and healthy work environment
- Cleaned and sanitized work areas and utensils
- Delivered excellent customer service and prompt food and beverage delivery
- Practiced safe alcohol service procedures, checking identification and monitoring guests for overconsumption
- Advised customers on proper wine and liquor pairings for different foods
- Maintained service station with commonly requested drinks and items
- Swept floors and reset tables after guests to prepare for new patrons
- Managed orders and payments with POS system
- Explained dishes in detail, covering ingredients, flavors and cooking methods
- Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables
- Satisfied customers with fast, friendly food service
- Shared menus and information about daily specials
- Informed kitchen staff of special order requests and dietary restrictions
- Communicated realistic food preparation times and opinions on menu items to manage customer expectations
- Garnished completed dishes and prepared basic sides or desserts
- Prepared hot, cold and mixed drinks for patrons and chilled bottles of wine
- Supported hostess, food delivery and bussing team members with diverse needs
- Followed up with customers to check on food, drinks and requests.
Education
Certificate III in Early Childhood Education & Care - Early Childhood Education
WDEA Training
06-2024
High School - Year 11 -
Dimboola Memorial Secondary College
12.2003
Responsible Service of Alcohol -
Victorian Government
Tabcorp Basics License -
Tabcorp
Responsible Service of Gambling -
Victorian Government
Construction Induction Card -
TDT Training
Traffic Management Accreditation -
TDT Training
Certificate III Retail -
VET in Schools - Workco
Skills
- Classroom Management
- Curriculum Planning
- Lesson Planning
- Individualized support
- IEP creation
- Staff Management
- Staff Supervision
- Team Collaboration
- Reporting and documentation
- Documentation and Recordkeeping
- Regulatory knowledge
- Safety regulations compliance
- Child Safety
- Parent Communication
- Parental engagement
Certification
- Current First Aid
- Current CPR
- Current WWCHC
- Current Police Check
Timeline
Early Childhood Educator 2IC
Ballarat YMCA
04.2023 - Current
Retail Assistant
Khub
01.2020 - Current
Contract Administrative Assistant
Downer EDI (Ararat Wind Farm)
04.2016 - 04.2017
Advertising And Marketing Consultant
Ararat Advertiser / The Stawell Times
07.2013 - 04.2015
Laser Engraver
Larder Bros
07.2011 - 01.2012
Casual Retail Assistant
Bottlemart
01.2011 - Current
Bar Team Member
Leopold Hotel
01.2010 - Current
Coffee Shop Waitress
The Vines Cafe
01.2010 - 02.2011
Certificate III in Early Childhood Education & Care - Early Childhood Education
WDEA Training
High School - Year 11 -
Dimboola Memorial Secondary College
Responsible Service of Alcohol -
Victorian Government
Tabcorp Basics License -
Tabcorp
Responsible Service of Gambling -
Victorian Government
Construction Induction Card -
TDT Training
Traffic Management Accreditation -
TDT Training
Certificate III Retail -
VET in Schools - Workco
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