Erin Brown
South Kempsey,New South Wales
Summary
At Community Gateway, I excelled as a Support Worker, enhancing client wellness and independence through expert daily living assistance and empathetic relationship building. Leveraging skills in health and safety awareness and active listening, I significantly improved client satisfaction and wellbeing, mentoring new staff and coordinating essential medical services, demonstrating a profound impact on service delivery and client progress. I have been nominated a few times throughout my time at Community Gateway for EMPLOYEE OF THE MONTH by my fellow peers or supported clients, and have won this award TWICE.
Overview
5
5
years of professional experience
Work History
Support Worker
Community Gateway
08.2019 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Assisted clients in managing medications, ensuring adherence to prescribed treatments.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
- Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
- Documented client progress and activities in accordance with agency policies and procedures.
Education
Certificate III - Individual Support: Aging
ETC EMPLOYMENT
Kempsey, NSW09.2019
High School Diploma -
Kempsey High School
Kempsey, NSW1996
Skills
- Confidentiality and Privacy
- Health and safety awareness
- Daily living assistance
- Mobility Assistance
- Transportation Assistance
- Mobility support
- Community Integration
- Active Listening
- Relationship Building
Timeline
Support Worker
Community Gateway
08.2019 - Current
Certificate III - Individual Support: Aging
ETC EMPLOYMENT
High School Diploma -
Kempsey High School
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