ERIN BURGESS
Geelong
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
STORE MANAGER
LEOPOLD REJECT SHOP
02.2023 - Current
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Assisted in recruiting, hiring and training of team members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Since becoming store manager I have surpassed the sales budget each week
ASSISTANT MANAGER
10.2021 - 02.2023
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Assist in the daily running of our fast paced store, implementing all daily routines to allow the smooth running of a store that makes $2 million in sales per year
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Maintained records related to sales, returns and inventory availability
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Assisted customers with prompt and polite support in-person and via telephone.
FLOATING MANAGER
The REJECT SHOP GEELONG REGION
03.2021 - 10.2021
- I was sent to stores around the Geelong region to run whilst managers were on leave or if extra assistance was required in store.
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
- Provided constructive feedback to workers, which improved morale and boosted efficiency.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Identified conflicts among employees and used interpersonal communication to find effective solutions.
- Defined clear targets and objectives and communicated to other team members.
ASSISTANT MANAGER
05.2019 - 03.2021
CASE MANAGER
JOURNEY MANAGEMENT GROUP
12.2017 - 11.2018
DATA ENTRY CLERK
JOURNEY MANAGEMENT GROUP
08.2017 - 12.2017
SALES ASSISTANT, SHOP
THE REJECT
11.2014 - 07.2017
CUSTOMER SERVICE REPRESENTATIVE
BP
01.2017 - 06.2017
RECEPTIONIST/ADMINISTRATIVE ASSISTANT
TRANSTEX
04.2017 - 04.2017
Education
Bachelor of Business - Business
Victoria University
Melbourne, VICHigh School Diploma -
Grovedale College
Grovedale, VIC11.2014
Skills
- Staff Management
- Goals and Performance
- Maximizing Profitability
- Time Management
- Team Leadership
- Work Planning and Prioritization
References
Jake Van den Broek
Store Manager - The Reject Shop, Newcomb 0407 000 930
jakevandenbroek@hotmail.com
Chris Solomons
Assistant Store Manager - The Reject Shop, Newcomb 0421 813 310
Timeline
STORE MANAGER
LEOPOLD REJECT SHOP
02.2023 - Current
ASSISTANT MANAGER
10.2021 - 02.2023
FLOATING MANAGER
The REJECT SHOP GEELONG REGION
03.2021 - 10.2021
ASSISTANT MANAGER
05.2019 - 03.2021
CASE MANAGER
JOURNEY MANAGEMENT GROUP
12.2017 - 11.2018
DATA ENTRY CLERK
JOURNEY MANAGEMENT GROUP
08.2017 - 12.2017
RECEPTIONIST/ADMINISTRATIVE ASSISTANT
TRANSTEX
04.2017 - 04.2017
CUSTOMER SERVICE REPRESENTATIVE
BP
01.2017 - 06.2017
SALES ASSISTANT, SHOP
THE REJECT
11.2014 - 07.2017
Bachelor of Business - Business
Victoria University
High School Diploma -
Grovedale College
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