Erin Cotton
Preston,Vic
Summary
Experienced hospitality professional with a passion for delivering exceptional service in high-volume venues. Skilled in leading teams, managing events from canapé service to multi-course dinners, and ensuring smooth operations. Confident with POS systems, inventory control, and customer satisfaction. A proactive, solutions-focused leader who thrives in fast-paced environments, dedicated to creating memorable guest experiences.
Overview
9
9
years of professional experience
Work History
Bar Supervisor
The Precinct Hotel
03.2021 - 09.2024
- Supervise a high-volume 600 pax venue with 20+ staff members
- Train and support staff in bar operations and customer service
- Enforce company policies and health/safety regulations
- Coordinate with kitchen and management to optimise service flow
- Resolve customer inquiries and complaints effectively
- Manage inventory, place orders, and monitor stock levels
- Foster positive team culture and recognise outstanding performance
Front of House Staff
Soul Origin
01.2020 - 03.2021
- Barista skills
- Opening and closing responsibilities
- Staff onboarding and development training
Dance Teacher/Assistant
Academy of Dance Victoria and Crown Calisthenics College
01.2016 - 01.2021
- Instructed dance classes, ensuring engaging and effective lessons for students
- Managed classes and effectively supervised children to maintain a safe and structured learning environment
- Developed and implemented lesson plans and activities to enhance students' dance skills and enjoyment
Education
Bachelor of Science And Global Studies - Earth Science, Zoology & International Relations
Monash University
10.2025
Semester Abroad -
Freie Universität Berlin
04.2023
High School Education -
Melbourne Girls College, Princess Hill Secondary
11.2019
High School Education -
Lycee Henri Meck
Mosheim, Alsace01.2018
Bachelor of Science - Earth Science, Zoology
Monash University
10.2025
Skills
- Leadership & Team Management: Coordinated and led a team of bartenders and waitstaff in a high-pressure, fast-paced environment
- Event & Function Management: Successfully coordinated and executed a variety of high-volume events, including canapé service and multi-course plated dinners, ensuring smooth service flow and exceptional guest experience
- Cash Handling & Reconciliation: Oversaw daily cash flow, including managing tills, processing payments, and balancing accounts
- Time Management & Multitasking:Effectively managed time, ensuring staff scheduling, bar preparation, and service ran smoothly
- Training & Staff Development: Trained new employees, delegated tasks, and provided feedback to improve performance
- Compliance & Safety: Ensured adherence to health, safety, and licensing regulations in a high-volume setting
- Customer Service Excellence: Ensured high levels of customer satisfaction in a large-scale venue, handling complaints and resolving issues efficiently
- Inventory Management: Managed stock levels, monitored supply usage, and placed orders to ensure the bar was fully operational during large events
- Communication & Interpersonal Skills: Maintained clear communication between staff, management, and customers, fostering a positive work environment
Qualifications
- Responsible Service of Alcohol (Received 5-12-2019, Renewed 25/11/2023)
- Drivers Licence
- Food safety course (Received 15/11/2023)
- Working With Children Check
References
Referee details available on request
Timeline
Bar Supervisor
The Precinct Hotel
03.2021 - 09.2024
Front of House Staff
Soul Origin
01.2020 - 03.2021
Dance Teacher/Assistant
Academy of Dance Victoria and Crown Calisthenics College
01.2016 - 01.2021
Bachelor of Science And Global Studies - Earth Science, Zoology & International Relations
Monash University
Semester Abroad -
Freie Universität Berlin
High School Education -
Melbourne Girls College, Princess Hill Secondary
High School Education -
Lycee Henri Meck
Bachelor of Science - Earth Science, Zoology
Monash University
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