Summary
Overview
Work History
Education
Skills
Timeline
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Erin Cox

White Hills,VIC

Summary

I am a passionate, people-oriented individual with a relentless drive to continuously optimize myself, my work, and my environment to achieve the best possible results. My goal is to secure a position where I can take pride in my work and provide exceptional support to my local community. My previous work experience has equipped me to excel under pressure in high KPI-driven environments.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

CREW MEMBER

MCDONALDS
01.2024 - Current
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Working in a fast-paced environment.
  • Payment processing with POS systems

CREW MEMBER

KFC
01.2021 - 01.2022
  • Cooking to order.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Working in a fast-paced environment.
  • Assembling and packing food orders in and bags.
  • Assisting cooks with food preparation.
  • Payment processing with POS systems

CREW MEMBER

HUNGRY JACKS
01.2019 - 01.2021
  • Serving customers.
  • Cleaning front and back of house.
  • Preparing food.
  • Equipment maintenance.
  • Rotating roster
  • Stocking condiment and beverage stations.
  • Cleaning and maintaining kitchen equipment and machinery.

CUSTOMER SERVICE

THE SHED CAFE
01.2018 - 01.2019
  • Cleaning surfaces/machinery.
  • Preparing ingredients.
  • Serving customers.
  • Ensuring excellent customer service by assisting customers with their needs and inquiries.
  • Managing complaints, and providing timely actions.
  • Welcoming and engaging with customers as they enter the store.
  • Assessing customers' needs and suggesting solutions to their problems.
  • Working with cash registers and processing payments.
  • Setting and attaining sales goals.

Education

Diploma - Leadership and Management

Sunraysia Institute of TAFE
Mildura, VIC
12-2019

Victorian Certificate of Education - undefined

Redcliffs Secondary College

Skills

  • Attention to detail
  • Digital, written and verbal communication skills
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Cash handling
  • Autonomous work
  • Customer service
  • Excellent customer service

Timeline

CREW MEMBER

MCDONALDS
01.2024 - Current

CREW MEMBER

KFC
01.2021 - 01.2022

CREW MEMBER

HUNGRY JACKS
01.2019 - 01.2021

CUSTOMER SERVICE

THE SHED CAFE
01.2018 - 01.2019

Victorian Certificate of Education - undefined

Redcliffs Secondary College

Diploma - Leadership and Management

Sunraysia Institute of TAFE
Erin Cox