Summary
Overview
Work History
References
Timeline
Generic

Erin Cutts

Summary

I am a motivated individual with extensive experience in executive-level administration and customer service roles. Seeking a position where I contribute and enhance my excellent knowledge, skills, and expertise.

Overview

7
7
years of professional experience

Work History

Personal Assistant to the Licensee in Charge

Ray White
05.2024 - Current
  • Performed tasks related to scheduling and calendar management for the Licensee as well as other team members.
  • Prepare various documents, including reports, presentations, agendas, and correspondence.
  • Managed office supplies inventory and placed orders when necessary.
  • Greeted visitors in a professional manner and provided assistance with inquiries.
  • Attend to incoming calls and emails with timely efficiency, managing the Licensee's schedule effectively.
  • Coordinated meetings between internal departments and external partners.
  • Maintain confidential files related to personnel, property and sales records or other sensitive information.
  • Processed invoices related to business expenses incurred by the team.
  • Attend property inspections and provide detailed reports on all managed properties.
  • Arrange conference calls with remote employees or clients located outside of local area.
  • Run errands to help with daily tasks, enabling employer to focus on more pressing duties.
  • Checked personal and professional activities to remind employer of priority tasks and deadlines.
  • Performed various clerical tasks and organized office areas to promote productivity.
  • Maintained clerical correspondence via email and phone.
  • Organise work projects around client's house.
  • Organise both physical and digital files, and update reports.
  • Maintain the company's records are updated and compliant, and ensuring all managed and listed properties are compliant with the NSW Fair Work requirements.

Customer Service Manager Operations

SCM Group Australia Pty Ltd
08.2022 - 02.2024
  • Identified and evaluated customers' needs for technical service by managing incoming calls
  • Addressing customer inquiries swiftly and effectively
  • Validate and ensure accuracy of data provided by using suitable methods/tools
  • Demonstrated remarkable proficiency in meeting KPI's as per the company standards.
  • Met personal and customer service team sales targets.
  • Manage customer complaints by offering timely and effective solutions within specified deadlines.
  • Manage customer interactions, maintained customer accounts, and organized documentation
  • Adhere to established communication procedures, guidelines and policies
  • Evaluated all product and service related queries by obtaining necessary information from various sources
  • Delivered accurate pricing quotations and delivery information for service bookings
  • Generated service contract and machine upgrade sales leads through proficient identification techniques
  • Execute customer verifications via business systems
  • Ensured proper completion of customer account documents to facilitate efficient processing into business systems
  • Organised workflow and service bookings to align with customer timeframes
  • Adhered to SCM Corporate Travel Policy guidelines while completing travel booking forms
  • Facilitated effective customer management by appropriately directing requests and unresolved issues to the designated resource
  • Documented actions taken against customer inquiries and complaints in relevant business systems, ensuring accurate record-keeping.
  • Ensured timely distribution of required customer activity reports
  • Collaborated and coordinated with internal departments to meet customer needs and expectations
  • Provided feedback to Management regarding the efficiency of the customer service process
  • Implemented streamlined procedures to increase productivity
  • Initiated ongoing service plans with customers for enhanced engagement
  • Effectively managed a team of 12 technicians based in multiple locations across Australia.
  • Enhanced customer retention over time

Executive Assistant to Operations Manager

St Vincent's Correctional Health Parklea Correctional Centre
02.2020 - 08.2022
  • Delivering executive level support to Operations Manager and Senior Management Team.
  • Organised and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Maintained confidential records and files related to executive operations.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
  • Successfully managed high level stressful situations
  • Formalised correspondence with internal and external agencies
  • Compiled critical documentation including agendas and minutes
  • Performed data entry tasks into various software programs including MS Excel spreadsheets.
  • Managed all aspects of catering needs for special events hosted by the organization.
  • Facilitated a collaborative and efficient work environment
  • Managed the recruitment process for medical officers, nursing, and administration staff.
  • Demonstrated efficient problem-solving abilities and worked both independently and collaboratively within tight deadlines
  • Demonstrated expertise in legal as well as regulatory framework
  • Consistently exhibited strong teamwork capabilities in diverse team settings
  • Supported team members by sharing ideas and concerns while leading by example.
  • Took part in conducting case management interviews.
  • Successfully meet and exceed performance goals each month
  • Enhanced emergency medical protocols and implemented life-saving techniques
  • Strengthened interactions between offenders and staff by building positive rapport based on mutual respect.

Executive Assistant to the Governor

MTC Broadspectrum - Parklea Correctional Centre
04.2019 - 02.2020
  • Delivering executive-level support to the Governor and Management Team.
  • Organised and managed complex calendar of appointments, meetings, and travel arrangements for Governor.
  • Maintained confidential records and files related to executive operations.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive and management staff.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
  • Accurately enter data into the Offender Integrated Management System.
  • Successfully managed high level stressful situations
  • Formalised correspondence with internal and external agencies
  • Compiled critical documentation during major incidents.
  • Provide executive level support to the Governor
  • Managed calendar scheduling with the ability to prioritize tasks effectively.
  • Manage high level stressful situations
  • Formalising correspondence to both internal and external agencies
  • Demonstrated effective problem-solving skills, both independently and collaboratively within strict timelines.
  • Provided prompt and policy-compliant responses to inquiries
  • Collected information for subpoenas and GIPA's
  • Ensured efficient and effective communication flow among the center and involved parties.
  • Managed and oversaw the SharePoint site for the center's contract documents
  • Maintained a secure environment for inmates, prioritizing their well-being and facilitating their reintegration into society.
  • Upheld organizational values and principles by motivating employees
  • Adept at leveraging strong teamwork skills to facilitate effective collaboration and productivity in dynamic team environments
  • Played an integral role in conducting case management interviews, such as RIT interviews and the placement of inmates.
  • Managed cases by accommodating specific prisoner requirements
  • Consistently achieved monthly KPI's
  • Medical Response and life saving measures
  • Managing emergency sit

Executive Support Officer to the Governor | Administration Support Officer to the Operations Managers

GEO Group - Parklea Correctional Centre
09.2017 - 04.2019
  • Delivering executive-level support to the Governor, Managers of Security (MOS) and Management Team.
  • Organised and managed complex calendar of appointments, meetings, and travel arrangements for Governor and MOS.
  • Maintained confidential records and files related to executive operations.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive and management staff.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
  • Accurately enter data into the Offender Integrated Management System.
  • Successfully managed high level stressful situations
  • Formalised correspondence with internal and external agencies
  • Compiled critical documentation during major incidents.
  • Provide executive level support to the Governor
  • Managed calendar scheduling with the ability to prioritize tasks effectively.
  • Manage high level stressful situations
  • Formalising correspondence to both internal and external agencies
  • Demonstrated effective problem-solving skills, both independently and collaboratively within strict timelines.
  • Provided prompt and policy-compliant responses to inquiries
  • Collected information for subpoenas and GIPA's
  • Ensured efficient and effective communication flow among the center and involved parties.
  • Managed and oversaw the SharePoint site for the center's contract documents
  • Maintained a secure environment for inmates, prioritizing their well-being and facilitating their reintegration into society.
  • Upheld organizational values and principles by motivating employees
  • Adept at leveraging strong teamwork skills to facilitate effective collaboration and productivity in dynamic team environments
  • Played an integral role in conducting case management interviews, such as RIT interviews and the placement of inmates.
  • Managed cases by accommodating specific prisoner requirements
  • Consistently achieved monthly KPI's
  • Medical Response and life saving measures
  • Managing emergency situation

Administration Support Officer

GEO Group - Parklea Correctional Centre
09.2017 - 04.2019
  • Entering visit bookings accurately into the Offender Inmate Management System, demonstrating meticulous attention to detail.
  • Checking of alerts, orders, and AVO matters against offender profiles and potential visitors.
  • Customer service - providing feedback and information to internal and external stakeholders to ensure a solution is maintained.
  • Processing in-person inmate visits, administering all visit information and paperwork.
  • Biometrics and personal information checks into the correctional center.
  • Processing inmate mail and adherence to legal orders, including AVO matters, intel alerts, and legal privilege.
  • Undertake administrative/clerical services, such as offender administration, records management, meetings, and clerical support to various teams within the Correctional Centre.
  • Switchboard operations, directing calls and answering inquiries from visitors, staff, and members of the legal profession.
  • Act as a point of contact in relation to the activity being undertaken to ensure enquiries are addressed, resolved, and/or redirected for resolution.
  • Provide accurate advice to center management on visit schedules and visit numbers as required.
  • Follow administrative systems and processes to ensure that all information is accurate, stored correctly, and accessible only by authorized personnel in line with legislative and policy requirements.
  • Maintain strict confidentiality and integrity over sensitive information.

References

Anna Watson

Corrective Services NSW (previously GEO Group and MTC-Broadspectrum)

Administration Support Officer

0426 695 664

annakalliopi@live.com.au

Ashleigh Bent

SCM Group Australia (previously St Vincent's Correctional Health)

Assistant to the Managing Director

0478 038 431

abent@scmgroup.com

Timeline

Personal Assistant to the Licensee in Charge

Ray White
05.2024 - Current

Customer Service Manager Operations

SCM Group Australia Pty Ltd
08.2022 - 02.2024

Executive Assistant to Operations Manager

St Vincent's Correctional Health Parklea Correctional Centre
02.2020 - 08.2022

Executive Assistant to the Governor

MTC Broadspectrum - Parklea Correctional Centre
04.2019 - 02.2020

Executive Support Officer to the Governor | Administration Support Officer to the Operations Managers

GEO Group - Parklea Correctional Centre
09.2017 - 04.2019

Administration Support Officer

GEO Group - Parklea Correctional Centre
09.2017 - 04.2019

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Erin Cutts