Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Erin Desmond

Wagga Wagga

Summary

Support Worker- Experienced with providing compassionate care and support to individuals. Utilizes effective communication and problem-solving skills to enhance clients' daily living experiences. Track record of fostering safe and supportive environment through empathy and adaptability.


Childcare-Experienced with fostering nurturing and educational environments for young children. Uses effective communication techniques to build strong relationships with children and families. Knowledge of developing age-appropriate activities that promote overall growth and well-being.


Store Manger-Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.

Overview

9
9
years of professional experience

Work History

Support Worker

New Directions Disability Services
08.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.

Childcare Educator

Wagga Wagga Early Years Learning Centre
01.2021 - 08.2023
  • Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
  • Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
  • Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
  • Developed strong relationships with families, maintaining open communication channels for optimal support of each child''s growth and wellbeing.
  • Supported the emotional well-being of each child by providing compassionate care during moments of distress or anxiety.
  • Continuously updated knowledge on best practices through professional development workshops and training sessions for consistent improvement in teaching methodologies.
  • Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.

Store Manager

SUBWAY®Restaurants
05.2016 - 01.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Education

Higher School Certificate -

Mount Austin High School
Wagga Wagga, NSW
09.2018

Skills

  • Daily living support
  • Housekeeping tasks
  • Health and safety awareness
  • Emotional support
  • Critical thinking
  • Empathy and patience

Accomplishments

  • Completed certificate III in Early Childhood Education and Care- Evolation Learning CHC30113
  • Working with Children Check - WWC2218644E
  • NDIS Worker Check -53647527


Additional Information


Chloe Piltz Early Childcare Educator Room Leader - 0432 636 852

Tina Miller Subway Store Manger- 0432 293 703

Kate Davis NDDS Support worker- 0417 439 935

Timeline

Support Worker

New Directions Disability Services
08.2023 - Current

Childcare Educator

Wagga Wagga Early Years Learning Centre
01.2021 - 08.2023

Store Manager

SUBWAY®Restaurants
05.2016 - 01.2021

Higher School Certificate -

Mount Austin High School

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Erin Desmond