ERIN DUFFY
St Clair,NSW
Summary
Experienced and results-driven rail operational specialist with over 20 years of experience. Effective at managing resources to achieve successful delivery and outcomes. Comprehensive and diverse knowledge of rail operations, logistics, and service delivery. Demonstrated expertise in team management, live run operations, train control, and safeworking. Strong problem-solving and organisational skills contribute to team success. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognised for a proactive approach to identifying and managing issues, while supporting team objectives.
Overview
22
22
years of professional experience
Work History
Live Run Shift Manager (Acting) / Co-ordinator
Qube Logistics
11.2021 - Current
- Responsible for co-ordination and implementation of train plans and management of QUBE Logistics Live Run coordinators, services and train crews to maintain train program.
- Safeworking co-ordination of multiple rail movements in Moorebank Terminal yard.
- Preparation of and changes to agreed daily Train Plan based on needs of various customers, accounting for capacity of sidings, shunting windows, arrival and departures.
- Disruption management of train services and network incidents and associated reporting.
- Preparation, confirmation and distribution of train consist manifests through QUBE train management systems.
- Advises stakeholders and network control on suggested changes to Train Plan based upon operational requirements and status of Terminal facilities.
- Monitoring and adjusting crew rosters to eliminate shifts of long hours and to assist in management of crew fatigue.
- Reporting and entering of defective rail equipment and arrangement of repairs or replacement to ensure and maintain service operation.
- Liaise and co-ordinate with Network Providers and Area shift managers to implement plans and coordinate train running.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Service Delivery Controller - Coal
Pacific National
09.2019 - 11.2021
- Co-ordinator – Greta Maintenance Facility and Inner Harbour Yard
- Planning and controlling of all rail movements
- Setting signals and giving authority for rail movements within yards, and liaising with Network Control (ARTC/Sydney Trains), Rail Operators and Train Crew to co-ordinate rail movements.
- Actively plan and monitor delivery of cargoes to our customers within service delivery standards and minimising the impact of any disruptions to the service delivery plan in the Live Run environment.
- Compile consists and monitor train load/ unloading.
- Recording of data into the Train Management System (TMS) and onto train graphs.
- Key communication point for our customers for any queries and issues.
- Adhere to safe-working requirements, procedures and standards.
- Labour management and planning according to live run needs.
- Asset management and maintenance planning and delivery.
- Manage and co-ordinate resolution of incidents and train faults.
Customer Incident Performance Officer
Pacific National
03.2018 - 09.2019
- Represented customer needs and ensured agreed service was delivered as per plan and contract
- Reported, recorded, and analysed incidents, maintained Safety
- Management systems
- Liaised with ONRSR ( National Rail Safety Regulator)
- Updated and maintained Customer Management systems
- Ensured customers remained informed of train running, disruptions, and incidents on network
- Resolved complex and dynamic situations involving customers and train crew in the live environment.
Intercity and Suburban Train
Guard, NSW Trainlink
10.2002 - 02.2018
- Provided exemplary customer service to passengers travelling with
- NSW Trainlink to meet the information, safety, and security needs of passengers
- Ensured the safe preparation and operation of electric and diesel passenger trains through the Sydney and NSW Trains network
- Performed safe-working and operational procedures necessary for safe and effective train operation and to meet safe-working requirements
- Responded to critical incidents and emergency situations on NSW train services
- Communicated with Train Controllers, Signallers, Station Staff, Train
- Drivers, and provided information to meet customer and operational needs.
Education
Certificate IV Transport - Train Control -
Pacific National / QUBE
2024
Bachelor of Education - undefined
Curtin University
2019
St John's First Aid Certificate - undefined
2020
Skills
- Scheduling and Coordinating
- Communication
- Safety Management
- Operations Management
- Handling Escalations
- Highly computer literate
Timeline
Live Run Shift Manager (Acting) / Co-ordinator
Qube Logistics
11.2021 - Current
Service Delivery Controller - Coal
Pacific National
09.2019 - 11.2021
Customer Incident Performance Officer
Pacific National
03.2018 - 09.2019
Intercity and Suburban Train
Guard, NSW Trainlink
10.2002 - 02.2018
Certificate IV Transport - Train Control -
Pacific National / QUBE
Bachelor of Education - undefined
Curtin University
St John's First Aid Certificate - undefined
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