Erin Dunshea
Ingleburn,NSW
Summary
Highly organised, efficient, and responsible team player. Detail-oriented and methodical worker with success in independently handling administration and financial tasks. Quick learner with good computer abilities.
Overview
6
6
years of professional experience
Work History
Marketing Service Officer
Redox
Minto, NSW
09.2021 - 02.2025
- Processed customer purchase orders through the in-house system, and monitored them through to physical dispatch.
- Handled fast-paced customer phone and email inquiries each day to consistently meet customer needs and expectations.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated internal databases with new and modified customer data.
- Processed payments from customers using point of sale systems.
- Liaised with local and international suppliers to obtain pricing and stock availability for future or potential orders.
- Updated and distributed internal documents and spreadsheets with current information, as requested.
- Coordinated pending customer orders with the daily delivery schedule, and facilitated last-minute changes according to warehouse and client requirements.
- Support Product Managers in their general tasks, general communications with sales representatives, and suppliers as instructed.
- Follow up on delivery ETAs, including chasing transport companies, pending shipments, interstate/intrastate stock movements, and purchase orders.
Finance & Shared Services Officer
SKY5 Pty Ltd
Ultimo, NSW
11.2018 - 08.2021
- Management of Accounts Payable / Corporate Supplier Accounts
- Employee Engagement & Payroll
- Vehicle Fleet Administration & Support
- Contract & Tender Administration and Support
- Maintained multiple shared company mailboxes by routing incoming and outgoing mail to the appropriate person
- Operated office equipment, such as personal computers, photocopiers, scanners, voicemail systems, and facsimile machines
- Prepared and processed staff reimbursement claims
- Created spreadsheets and emails to support day-to-day business needs
- Kept office documents well-organized and quickly retrieved files for team members
- Proofread documents and organized records, reports, and documents
- Greeted visitors and escorted them to their destinations
- Answered telephone calls, took messages, and distributed messages to appropriate personnel
- Performed troubleshooting for office equipment operation or arranged for repairs
- Organized, ordered and restocked office supplies
- Monthly reconciliation of all company credit cards and coding all transactions to their appropriate cost centre
- Investigated and resolved discrepancies with suppliers during the monthly payables reconciliation process
- Coded all transactions according to the internal company system to avoid errors
- Regular maintenance of company registers including uniform stock take, vehicle fleet updates, computer assets, client portals
Education
Certificate IV in Residential Drafting - Building Design
TAFE NSW
Ultimo, NSW12-2025
Bachelor of Business -
Western Sydney University
Campbelltown, NSW12.2019
High School Diploma -
Ingleburn High School
Ingleburn, NSW12.2018
Certificate II - Animal Studies
TAFE NSW
Campbelltown, NSW01.2018
Skills
- Attention to Detail
- Self-Driven with Strong Organisation skills
- Multi-tasking
- Data Entry
- Software Skills
- Strong Work Ethic
- Adaptable to Change
- Microsoft Office Suite: Word
- Microsoft Office Suite: Excel
- Microsoft Office Suite: PowerPoint
- Microsoft Office Suite: Outlook
- ArchiCAD 28
- Microsoft GP
- Smartsheet
REFERENCES
Redox Ltd
Trudy Kelly - Branch Sales Manager / 0412 902 605
Kim Bryce - Customer Service Coordinator / 0438 468 436
Greg Fawbert - Industry Group Manager / 0412 997 133
Timeline
Marketing Service Officer
Redox
09.2021 - 02.2025
Finance & Shared Services Officer
SKY5 Pty Ltd
11.2018 - 08.2021
Certificate IV in Residential Drafting - Building Design
TAFE NSW
Bachelor of Business -
Western Sydney University
High School Diploma -
Ingleburn High School
Certificate II - Animal Studies
TAFE NSW
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