Summary
Overview
Work History
Education
Skills
Timeline
Barista

Erin Elderfield Callaghan

Hepburn,VIC

Summary

Proven leader in hospitality management, notably at Savoia Hotel, where I spearheaded quality control and staff training, enhancing operational efficiency and customer satisfaction. Expert in inventory management and staff scheduling, my approach combines strong team leadership with effective customer relationship building, driving significant improvements in service standards and workplace morale.

Overview

15
15
years of professional experience

Work History

Pub Manager

Savoia Hotel
09.2008 - 07.2019
  • Implemented quality control measures to ensure consistent food preparation standards were met across all kitchen operations.
  • Streamlined daily operations by training staff in efficient procedures and time management skills.
  • Reduced waste costs by implementing effective inventory control measures and purchasing strategies.
  • Created a positive work culture by fostering open communication channels between staff members.
  • Handled customer complaints professionally and efficiently while taking proactive steps to prevent future issues from arising.
  • Optimized seating arrangements to accommodate maximum occupancy while maintaining excellent levels of customer comfort.
  • Maintained a clean, safe, and inviting environment for patrons through regular inspections and upkeep.
  • Improved customer satisfaction by implementing new menu options and innovative service techniques.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Purchased food and cultivated strong vendor relationships.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Implemented effective inventory control systems to reduce food spoilage and waste.

Cleaner

Ultimate Cottage Care
04.2008 - 08.2008
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.

Supermarket Employee

IGA Supermarket
04.2005 - 08.2007
  • Assisted in maintaining store cleanliness for a more enjoyable shopping experience.
  • Enhanced inventory management with accurate record-keeping and timely stock replenishment.
  • Improved customer satisfaction by providing exceptional service and product knowledge.
  • Ensured timely rotation of perishable items to reduce waste and maintain freshness.
  • Assisted customers with locating products, offering suggestions, and providing information on promotions or discounts.
  • Participated in regular staff meetings to stay informed about new policies or procedures affecting store operations.
  • Supported the deli department by preparing fresh foods and maintaining sanitation standards.
  • Offered assistance to elderly or disabled customers as needed during their shopping experience, demonstrating empathy and professionalism.
  • Safely operated equipment like pallet jacks and cardboard balers, minimizing workplace accidents.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Operated cash register to accurately process and record customer payments.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Was manager of the deli department and the fruit and vegetable department

Kitchen Hand / Cleaner

Shizuka Ryokan
02.2004 - 05.2005
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Cleaned guest rooms

Education

Completed Year 12 -

Daylesford Secondary School
Daylesford, VIC
10.2007

Skills

  • Health and safety compliance
  • Staff Management
  • Menu development
  • Customer Relationship Building
  • Team Leadership
  • Verbal and written communication
  • Outgoing Personality
  • Health and safety
  • Responsible Alcohol Service
  • Menu Updating
  • Staff Training
  • Inventory Management
  • Wine and liquor knowledge
  • Staff Scheduling
  • Health codes compliance
  • Supply Ordering
  • Bar Management
  • Foodservice management
  • Restaurant Management
  • Reliable and Responsible
  • Collaboration and Teamwork
  • Money Handling
  • Safe Food Handling
  • Purchasing
  • Menu Pricing and Writing

Timeline

Pub Manager

Savoia Hotel
09.2008 - 07.2019

Cleaner

Ultimate Cottage Care
04.2008 - 08.2008

Supermarket Employee

IGA Supermarket
04.2005 - 08.2007

Kitchen Hand / Cleaner

Shizuka Ryokan
02.2004 - 05.2005

Completed Year 12 -

Daylesford Secondary School

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Erin Elderfield Callaghan