Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erin Elderfield Callaghan

Summary

Seasoned Bar Manager with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with role in the hospitality industry.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Pub Manager / Crew Member Cook

Merv Keating Savoia Hotel
09.2008 - 07.2019
  • Monitored social media platforms for customer feedback trends which helped make operational adjustments to improve guest experience.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Attracted new clientele through targeted advertising campaigns, social media engagement, and creative marketing strategies.
  • Consulted with managers to organize special events and promotions.
  • Closed out cash register and prepared cashier report at close of business.
  • Maintained a clean, safe, and inviting environment for patrons through regular inspections and upkeep.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Purchased food and cultivated strong vendor relationships.
  • Collaborated with chefs to design seasonal menus offering both traditional pub fare as well as unique culinary creations tailored to the preferences of our clientele base.
  • Implemented drink prep procedures, significantly reducing wasted stock.
  • Optimized seating arrangements to accommodate maximum occupancy while maintaining excellent levels of customer comfort.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Oversaw food preparation and monitored safety protocols.
  • Streamlined daily operations by training staff in efficient procedures and time management skills.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Improved customer satisfaction by implementing new menu options and innovative service techniques.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Implemented quality control measures to ensure consistent food preparation standards were met across all kitchen operations.
  • Motivated staff to perform at peak efficiency and quality.
  • Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 100% improvement over prior onboarding process.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Organized and detail-oriented with a strong work ethic.
  • Skilled at working independently and collaboratively in a team environment.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Worked well in a team setting, providing support and guidance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.
  • Proven ability to learn quickly and adapt to new situations.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.

House Cleaner

Ultimate Cottage Care
02.2008 - 09.2008
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.

All Purpose Clerk

IGA Supermarket
05.2006 - 02.2008
  • Crosstrained in multiple departments for increased versatility as an All Purpose Clerk within the store setting.
  • Collaborated with team members to achieve daily tasks and support overall store operations.
  • Handled customer inquiries and complaints professionally, resolving issues promptly.
  • Participated in training sessions for improved job performance and knowledge of store procedures or policies.
  • Promoted a safe working environment by adhering to safety protocols throughout the store.
  • Demonstrated adaptability by taking on additional responsibilities during times of staff shortages or high-volume periods.
  • Managed inventory levels by conducting regular audits and maintaining proper stock rotation procedures.
  • Provided excellent service at the deli counter, preparing orders efficiently to meet customer expectations.
  • Maintained a clean and organized store environment for maximizing customer comfort and safety.
  • Streamlined checkout processes by bagging groceries efficiently while assisting cashiers in handling transactions swiftly.
  • Assisted customers with product selection, ensuring a positive shopping experience.
  • Enhanced store appearance through regular cleaning, organizing, and merchandising tasks.
  • Managed the deli department for a short time
  • Managed the fruit and vegetable department for a short time

Kitchen Hand

Shizuka Ryokan Japanese Wellness Retreat
03.2004 - 05.2006
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Cleaned the bedrooms and bathrooms

Education

High School Diploma -

Daylesford Secondary School
Daylesford, VIC
10.2007

Skills

  • Kitchen staff coordination
  • Staff Training
  • Calm and Pleasant Demeanor
  • Money Handling
  • Menu Pricing and Writing
  • Front of House Management
  • Bar Management
  • Restaurant Management
  • Supply Ordering
  • Liquor Law Compliance
  • Health and safety compliance

Certification

* RSA

Timeline

Pub Manager / Crew Member Cook

Merv Keating Savoia Hotel
09.2008 - 07.2019

House Cleaner

Ultimate Cottage Care
02.2008 - 09.2008

All Purpose Clerk

IGA Supermarket
05.2006 - 02.2008

Kitchen Hand

Shizuka Ryokan Japanese Wellness Retreat
03.2004 - 05.2006

High School Diploma -

Daylesford Secondary School

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Erin Elderfield Callaghan