Erin Fowler
Summary
I am a dog-oriented person who has recently worked in corporate administration, but would love the opportunity to branch into a role that allows me to take care of my favourite furry friends! I have full availability and am happy to take on whatever shifts are required.
Overview
11
11
years of professional experience
Work History
Supporter Care Officer
Breast Cancer Trials
07.2021 - 01.2024
- Providing excellent customer service, making donors feel appreciated and comfortable.
- Processing donations, providing receipts, and fulfilling merchandise orders, all while ensuring a high level of attention to detail.
- Developed procedure documents and implemented multiple training strategies, working as the 'go-to person' for training and assisting new staff.
- Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
Client Liaison Officer
BMT Tax Depreciation
01.2019 - 06.2021
- Customer Service & Administration - Investigating ownership and property data to ensure compliant tax depreciation schedules, disseminating legislation information while following and developing internal procedures
- Building relationships with clients, accountants, and other stakeholders to gather information, solving client complaints, and acting as a mentor and go-to person for the team.
Senior Barista
Michel’s Patisserie
08.2014 - 12.2018
- Managing and leading a small team, solving customer complaints, directing staff in a fast-paced environment, and displaying advanced barista skills.
Private Tutor
01.2014 - 01.2017
- Building rapport with a single student over the course of years, tailoring lessons to the student’s specific needs.
Barista
Gloria Jean’s
02.2014 - 05.2014
- Customer service, food and beverage preparation, and expanding barista skills.
Barista
Michel’s Patisserie
04.2013 - 12.2013
- Customer service, food and beverage preparation, waiting tables, and basic barista skills.
Education
Bachelor of Arts, English literature, Philosophy, History, Principles of Editing and Publishing, Applied Philosophical Ethics, Israel and the Middle East, Issues in Speculative Fiction - English and Writing
University of Newcastle
01.2017
NSW higher school certificate -
Toronto High School
01.2012
Skills
- I am a warm person who loves to spend time with both people and animals! I have had dogs my whole life, and currently have a beautiful rescue (Molly) who has some reactivity issues from a difficult start in life which we manage together as a team I am very confident handling dogs with difficult behaviours and all personalities, and reading dog body language
Accomplishments
- BMT Certificate of Excellence for Diligence - 2020
- BMT Certificate of Excellence - 2019
- Full Driver’s License (Manual) - 2017
- Level 1 & 2 Barista Training Award – Michel’s Patisserie – 2013 & 2017
- Dux Award – Toronto High School – 2012
References
- David Short, Data Manager, Breast Cancer Trials, 0447 640 583
- Apollonia Teat, CLO Team Leader, BMT Tax Depreciation, 0413 169 369
Timeline
Supporter Care Officer
Breast Cancer Trials
07.2021 - 01.2024
Client Liaison Officer
BMT Tax Depreciation
01.2019 - 06.2021
Senior Barista
Michel’s Patisserie
08.2014 - 12.2018
Barista
Gloria Jean’s
02.2014 - 05.2014
Private Tutor
01.2014 - 01.2017
Barista
Michel’s Patisserie
04.2013 - 12.2013
Bachelor of Arts, English literature, Philosophy, History, Principles of Editing and Publishing, Applied Philosophical Ethics, Israel and the Middle East, Issues in Speculative Fiction - English and Writing
University of Newcastle
NSW higher school certificate -
Toronto High School
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