Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ERIN GALLAGHER

Woolooware,NSW

Summary

I am a friendly and outgoing individual with experience in a wide range of dynamic, high- performance environments. I am skilled in processing transactions, handling cash, using registers, replying to customer demands and arranging merchandise. I maintain a high-level of customer satisfaction by smoothly resolving customer requests, needs and problems. I am also a dedicated and dependable relationship builder who loves working individually but also thrives when working within a team. I have great organisational skills and i have the ability to multitask when needed. I have a positive and upbeat personality and am always eager to learn, grow and excel wherever i can.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Empowered Living Care
05.2023 - Current
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
  • Transported clients to and from medical and mental health appointments with assigned vehicle.
  • Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Cared for a wide variety of clients with diverse intellectual & physical disabilities
  • Administrated medication
  • Have experience with clients that require enternal nutrition
  • Experience in personal care
  • Collaborated with other professionals to assess client needs.

Concierge

Ardency Aroona retirement village
05.2023 - Current
  • Acknowledge and greet guests entering or leaving the village building, promoting a pleasant environment.
  • Direct incoming calls and messages to appropriate staff or residents.
  • Ensuring all tradesmen on site have the correct credentials and licences before completing jobs on site
  • Respond to emails appropriately
  • Scanning and Filing invoices from contractors
  • Maintaining the general cleanliness of the village
  • Handle incoming mail.
  • Maintain guest privacy and building reputation by keeping information confidential.
  • Answering guest questions regarding local area, facilities and amenities.
  • Creating events for social outings for the residents on a monthly basis
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
  • Trained new concierge staff, ensuring consistent high level of service across team.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Assist in arranging restaurant reservations
  • Drive residents to and from appointments & activities in the surrounding areas
  • Attend to residents when needed
  • Deliver mail & newspapers

Dispatcher

White Fox Boutique
10.2021 - 04.2023
  • Dispatching of orders Internationally & Australian wide
  • Picking and packing customer orders in a timely matter
  • Using our dispatching systems to fulfill & ship orders
  • Stock-take & receiving stock
  • Processed returns
  • Heavy lifting involved (moving incoming stock & organising stock)
  • Quality control (QC)
  • Ensuring the correct items are being sent out to customers
  • Working with DHL & Aus post
  • Working with peoplevox
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.

Store Assistant

ALDI Australia
04.2019 - 10.2021
  • Greet customers
  • Ensure shelves are fully stocked
  • Clean and maintain store standards
  • Operate manual and electric pallet jack
  • Merchandise over 50 specials each week
  • Operate tills and calculate over 2 thousand dollars of change manually
  • Assist managers when needed
  • Ensure all out of date food items are not on show and reduced items are wasted accordingly
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
  • Tracked down hard-to-find merchandise at diverse locations.highlight their features and benefits
  • The purpose of such visual merchandising is to attract, engage, and motivate the customer towards making a purchase
  • This can be done through the display in shop fronts, catalogs, shop windows or window case displays."

Receptionist & Therapist Assistant

Endota Spa
02.2017 - 06.2019
  • Greeted new & existing clients
  • Answered phone calls - Managed bookings, confirmations, cancellations and any other queries via phone, email and/ or text message
  • Changed spa schedule to suit clients availability and therapist capability
  • Used an eftpos machine and managed cash payments
  • Opened and closed spa on my own at early hours in the morning and late at night
  • Restocked supplies and placed purchase orders to maintain adequate stock levels
  • Trained over 3 new employees
  • Washed, dried & folded towels
  • Vacuumed and mopped floors
  • Cleaned bathrooms/ kitchen
  • Recommended treatments and products to clients
  • Sold and redeemed over 100 gift vouchers per week
  • Purchased & put together appropriate cheese platters for staff meetings and group bookings, e.g hens group booking
  • Helped therapists when needed
  • Kept reception area clean and neat to give visitors positive first impression
  • Managed multiple tasks and met time-sensitive deadlines.

Education

Diploma - Visual Merchandising

NSW ULTIMO TAFE
12.2019

High School Diploma -

St Patricks College
10.2018

St Patricks Primary
12.2012

Skills

  • Flexible Hours
  • Work in High-Pressure Environments
  • Merchandising and Display
  • Front Desk Operations
  • Ability to multi task
  • Confident public speaker
  • Data Entry and Database Software
  • Excellent Written and verbal Communication
  • Engaging with Diverse Customers
  • Strong Communication and Interpersonal Skills
  • Physically fit and have the ability to lift heavy weight
  • Ability to stay organised
  • Take pride in personal appearance

Certification

  • First aid & CPR
  • WWCC (Working with children check)
  • Full driving licence

Timeline

Disability Support Worker

Empowered Living Care
05.2023 - Current

Concierge

Ardency Aroona retirement village
05.2023 - Current

Dispatcher

White Fox Boutique
10.2021 - 04.2023

Store Assistant

ALDI Australia
04.2019 - 10.2021

Receptionist & Therapist Assistant

Endota Spa
02.2017 - 06.2019

Diploma - Visual Merchandising

NSW ULTIMO TAFE

High School Diploma -

St Patricks College

St Patricks Primary

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