Erin Garden

4 years in this role leading change and process design, for the whole of government HR/HCM transformation and SAP success factors deployment. Experience, across all SuccessFactors modules (EC, recruitment, onboarding, performance, Learning and Career/Succession).

• Managed and developed change impact assessments for enterprise-wide HR transformation across 10 departments
  • Led user experience design assessments and accessibility testing of the platform
  • Tested all aspects of the platform to recommend process design improvements and inform user experience improvements
  • Led and developed hire to retire processes from a system, process, and people perspective
  • Recommended new business processes and process redesign, for enterprise-wide HR transformation across 10 departments
  • Analysed HR policy requirements at a whole of VicGov level to influence and manage policy changes related to the platform design
  • Developed a set of change resources and re-usable change templates to support a scaled-up implementation of the platform
  • Recommended change impact mitigations such as key messaging, training needs and business readiness activities
  • Developed and designed training solutions focused on user adoption of the platform, including leading the development of WalkMe automated online self-help
  • Managed stakeholder relationships (10 departments) at an executive level, including working closely with the Victorian Public Sector Commission and Industrial Relations Victoria
  • Managed and coached change and training analysts to follow best practice using Prosci
  • Supported department implementation and hypercare with a focus on improving user experience and continuous improvement of the platform

10 years in this role, implementing and managing the department’s learning and performance and talent function, including change management and project management of learning, training, performance management and HR technology projects.

• Project and Change Management of technology, HR, learning and performance related projects across the organisation
• Management of a cloud-based learning and performance system for over 15,000 users (cornerstone on demand system, integrated with Chris21 payroll)
• Management of 5 direct reports in a service desk and technical team
• Use of agile methodologies and software to manage technology services (Kanban, Lean, testing and CRM software, Service now, Jira tools etc.)
• Design and facilitation of system training both face to face and using integrated virtual classroom technologies
• Development of all policies and procedures to support the system and L&D, Talent functions
• Development of change management plans and all communications using traditional and technology-based methods.
• Provide high level advice to executive management, regarding deployment of technology and HR projects and change impacts
• Provide advanced consultation services to stakeholders across the department in best practice use of technology, system functions and digital content
• Manage vendors using government procurement and contract management procedures
• Identify, test, and deploy new system functions using formal release management procedures
• Interrogate and interpret system analytics to evaluate system effectiveness and user engagement
• Implement technical and non-technical business process improvements using human centered design methods and techniques
• Produce government memorandum, briefs, procedures, and policies for audiences at an executive level

A supplementary role, as part of the Department of Justice Strategic Business Planning Facilitator panel. This is in addition to the role as the Manager, HR and Talent

• Consulted with and advise senior stakeholders across the department on planning approaches
• Designed bespoke planning, team building and other strategic change sessions for the department as required
• Conducted planning sessions as a facilitator
• Used strategic planning, co design and human centered design methodologies in session development and facilitation.

Responsible for supporting the project implementation of the department’s HR and Talent system. This was in a senior business analyst capacity, as a secondment from my primary role. I was seconded due to my expertise in translating stakeholder business requirements and needs into technology solutions and managing change.

• Created detailed user stories for system enhancements, leading to improved functionality and user satisfaction.
• Improved project efficiency by analysing business processes and identifying areas for improvement.
• Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
• Led process mapping initiatives, resulting in optimised workflows and reduced redundancies across departments.
• Enhanced stakeholder engagement through effective communication of complex data and insights.
• Spearheaded change management efforts during major HR system implementations, minimising disruptions to daily operations while maximising employee buy-in for new processes.
• Designed user-friendly training materials to facilitate smooth adoption of new technologies across the organization.
• Led User Acceptance Testing workshops aimed at increasing employee proficiency in key software applications, resulting in higher productivity levels overall.
• Produced government memorandums, briefs and submissions
• Participated in government tender processes and assessed privacy requirements

5 years in this role, coordinating variety of learning, HR and technology projects with several large national and multinational clients, such as BHP Billiton, ANZ, GE and the Department of Education.

• Kept projects on schedule by managing deadlines and adjusting workflows.
• Supervised multiple projects from project start through delivery by prioritising needs and delegating assignments.
• Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
• Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
• Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
• Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
• Project coordination and consultation services for technology projects and HCM systems using SAP, PeopleSoft and bespoke learning management and talent management systems
• Design and facilitation of training to support project rollout
• Data manipulation, reporting and analytics using business intelligence tools
• Implementation of virtual classrooms and learning technology integrations
• Assistant manager of service desk staff for client systems
• Development of training documentation and manuals
• Facilitation of User Acceptance Testing (UAT)and User Experience Design (UX) workshops

I worked in this role full time, whilst studying my Diploma of Business part time. My main duties were to assist the agency partners to manage administrative functions and the running of a direct marketing call center.

• Updated reports, managed accounts, and generated reports for company database.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Managed office operations while scheduling appointments for department managers.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.