Erin Garland

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Developed and implemented strategies to maximize customer satisfaction.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Trained and guided team members to maintain high productivity and performance metrics.
• Interacted well with customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.

• Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
• Maintained detailed patient records accurately, ensuring data privacy regulations compliance and facilitating seamless coordination among dental staff.
• Actively contributed to a positive work environment by fostering open communication, teamwork, and mutual respect among dental team members.
• Coordinated insurance billing processes smoothly, resolving any discrepancies promptly for hassle-free payment experiences for patients.
• Improved infection control standards by meticulously sterilizing instruments and maintaining a clean workspace.
• Enhanced patient comfort by providing compassionate care and thorough explanations of dental procedures.
• Managed dental emergencies calmly, providing prompt assistance to the dentist while comforting distressed patients.
• Followed practice procedures and protocols to maintain patient confidentiality.
• Operated equipment and machinery in accordance with manufacturer recommendations to maintain good working order.
• Performed routine preventive maintenance on dental equipment, minimizing downtime due to malfunctions or technical issues.

• Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
• Maintained visual merchandising standards to create an engaging shopping experience for customers.
• Completed routine store inventories.
• Empowered team members by delegating tasks effectively while also offering guidance when needed.
• Managed scheduling for store shifts to accomplish proper staffing.
• Assisted store manager in meeting standards for customer service and quality.
• Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
• Answered questions about store policies and addressed customer concerns.
• Assisted Manager in interview process of prospective employees and provided feedback.
• Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.

After school and weekend job

• Managed cash transactions efficiently to ensure accurate daily reconciliation.
• Assisted customers with their needs and inquiries.
• Phone orders
• Cleaning duties