Erin Gillies
Angle Vale,SA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Zumba Fitness Instructor
Self - Employed
Angle Vale, South Australia
04.2019 - Current
- Facilitate community Zumba fitness classes since 2019 across multiple states, adapting to changing locations.
- Provide individualized instruction as needed to ensure proper form and technique were being used by all participants.
- Develop creative choreography that was tailored to the music selection.
- Greet new members warmly upon arrival at the studio before their first class.
- Create personalized playlists for each class based on client preferences.
- Instruct Zumba classes of up to 20 participants, demonstrating proper form and technique for each exercise.
- Recruit new class members through social media networking and word-of-mouth referrals.
- Offer motivating and high-energy encouragement throughout classes to maintain morale.
- Incorporate music and rhythm into workouts to create an energetic and fun class atmosphere.
- Educate students about anatomy and physiology relevant to Zumba exercises.
Retail Sales Associate
Bungendore Leather & Trading
Bungendore, NSW
02.2022 - 08.2024
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Guided customers in selecting optimal products, including fitting for ugg boots, hats, belts, bags, wallets, apparel, knives and leather accessories.
- Showcased and refreshed displays to captivate customers and highlight new stock and promotions, including large outdoor setup and multiple window arrangements.
- Facilitated timely processing, packing, and shipment of online and phone orders.
- Administered social media platforms, overseeing Facebook Page and addressing customer inquiries.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Cultivated return customer loyalty through engaging, friendly, customer service.
- Performed customer repairs including hole punching in leather belts, hat stretching, and oiling/conditioning leather goods.
- Executed high-volume stock unpacking and security tagging processes efficiently as well as creating tickets for accurate inventory management and pricing
- Performed yearly inventory assessments involving thousands of items, carried out manually across several days.
Store Manager
Ed Harry Menswear
Adelaide, South Australia
01.2007 - 09.2011
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Coordinated stock replenishment processes as needed based on sales trends.
- Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Organized merchandise displays according to seasonal promotions or special events.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Resolved customer complaints in a professional manner.
- Executed merchandising strategies to support store sales growth.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Served as Relief S.A Merchandiser for multiple Adelaide stores, traveling to various locations to deliver fresh, visually appealing merchandising displays including storefronts, windows, and mannequins.
- Managed multiple A & B graded stores across various states due to location changes.
- Exceeded yearly budget by $50k through dedication, expertise, innovative merchandising, and team development
2IC/Store Manager
Best Direction
Adelaide, South Australia
01.2005 - 12.2006
Casual
Rockmans
Adelaide, South Australia
01.2004 - 01.2005
Education
Completion of Year 12 -
Gladstone High School
Gladstone, SASkills
- Energetic personality
- Visual merchandising flair
- Friendly and outgoing
- Reliable and punctual
- Dedicated team member
- Take pride in my work
Timeline
Retail Sales Associate
Bungendore Leather & Trading
02.2022 - 08.2024
Zumba Fitness Instructor
Self - Employed
04.2019 - Current
Store Manager
Ed Harry Menswear
01.2007 - 09.2011
2IC/Store Manager
Best Direction
01.2005 - 12.2006
Casual
Rockmans
01.2004 - 01.2005
Completion of Year 12 -
Gladstone High School