Erin Gustavsson

• Overseeing daily operations, including opening and closing procedures, cash handling, and ensuring compliance with safety regulations.
• Managed inventory control, cash control, and store opening and closing procedures.
• Raising purchase orders & ordering on trend stock.
• Managed store employees successfully in fast-paced environment through proactive communication, positive feedback, weekly team meetings & one on one coaching.
• Coached sales staff in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Trained new employees on proper protocols and customer service standards.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Approved regular timesheet submissions for employees.
• Compiled monthly managers reports
• Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
• Drove business growth by actively seeking new opportunities for partnerships and collaborations within the industry through local stylists.
• Conducted regular performance reviews for team members, providing constructive feedback and opportunities for professional development.
• Set goals for showroom employees and provided support and motivation to help each achieve true potential.
• Liaised with marketing team & HomeCo team to identify and develop sales and promotional events.
• Kept showroom expenses appropriate and reasonable to drive operational efficiency.
• Supervised inventory and placed orders to replenish low running supplies, this included ensuring that smaller products were readily available for our customers to purchase directly.
• Enhanced customer experience by training staff on product knowledge and customer service excellence, leading to high satisfaction ratings.
• Solved customer complaints with timely and effective solutions, maintaining positive reputation in market.
• Analyzed sales data to identify best-selling products and underperformers, adjusting inventory and displays to maximize sales.
• Increased showroom sales by developing and implementing dynamic display strategies that highlighted key product features.
• Maintained clean and inviting showroom environment, ensuring pleasant shopping experience for all visitors.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Achievements - 1st financial quarter 2024

• Being the only Queensland manager that achieved the top tier of the management bonus in the first quarter by achieving all set targets.
• Achieving 30% above budget for the first financial quarter of 2024

• On Call Casual Position – Unnatural Deaths
• Transfer of deceased persons from place of passing to mortuary facilities - including hospitals, private homes, aged care facilities and other public locations
• Direct communication with persons from health fields, police, and coronial staff to facilitate transfers
• Effectively and compassionately talking with families
• Ensuring strict OH&S policies are adhered too
• Training & onboarding new staff members
• Working alongside the QPS & fire service to ensure a safe & effective transfer

This role saw me start a company from the ground floor up.

Retail Stores

• Negotiating retail spaces & set up of new stores
• Hiring & Training of new employees on proper protocols and customer service standards.
• Setting KPI's and ensuring staff members reached store targets.
• Rotated merchandise and displays to feature new products and promotions.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managing of stores when staff members where sick or unable to attend shifts.

Home office / Warehouse

• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Trained and guided team members to maintain high productivity and performance metrics.
• Reduced operational risks while organizing data to forecast performance trends.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Devised and implemented innovative and marketing campaigns to promote products and services.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Ensuring we as a company are adhering to Australian laws whilst formulating products.
• Training, motivating, and managing staff within the warehouse
• Training, motivating and managing distributors via online training & meetings
• Packing of orders when required
• Assisting distributors with product enquiries & general customer service
• Marketing the You & Beyond business using social media & other avenues
• Dealing with matters ranging from financial to legal matters
• Ensuring strict OH&S policies are adhered too
• Working with monthly budgets and costings including profit & loss
• Understanding different government departments & regulations including TGA, NICNAS &
• ACCC Receiving stock into warehouse & stock management
• Researching and understanding different countries, their currency, shipping & business guidelines
• Creating & implementing brand new policies & procedures for the Australian branch
• Creating, researching & understanding different ingredients & how they can impact the body
• Social media advertising & building/managing website, sales, inventory & images.

Achievements:

• Successfully launching the You & Beyond business & brand
• Building a business with 50+ online distributors
• Opening 2 retail locations
• Taking the company to a financial high in 2020/2021 with over $250,000 in sales

Reason for finishing:

There were many factors with the main being COVID & issues with ingredient supply & costs

• Building a Australian arm of the business from the ground floor up.
• Negotiating office/warehouse space, setting up of the office & warehouse space.
• Recruitment of office & warehouse staff
• Training, motivating, and managing staff within the warehouse
• Training, motivating, and managing distributors via online meetings
• Packing of orders when required
• Assisting distributors with product enquiries & general customer service.
• Marketing the business using social media & other avenues
• Dealing with business matters ranging from financial to legal matters
• Ensuring strict OH&S policies are adhered too
• Ensuring the company is following strict procedures on importing & exporting
• Resolved problems, improved operations and provided exceptional service.
• Completed monthly budgets and costings
• Understanding & training others on government departments & regulations including TGA, NICNAS &
• ACCC Receiving stock into warehouse & stock management
• Researching and understanding different countries, their currency, shipping & business guidelines
• Creating & implementing brand new policies & procedures for the Australian branch
• Social media advertising

Achievements

• Setting up a successful pre-launch group for the business. This saw 400 distributors joining the business.
• Our first month in business our distributors did over $100,000 in sales and we hit a million-dollar year from February to December (to put this into perspective 1 bath bomb was $8.95).

• Communicated product value, quality, and style to educate and entice potential customers.
• Social media advertising
• Engaged, educated, and befriended customers to deliver amazing shopping experience.
• Organized and stocked merchandise to keep necessary levels for sales demand.
• Showed understanding of customer's personal style and preferences when offering product advice.
• Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
• Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
• Introduced field recruiting at industry events to attract new workers and customers.
• Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
• Recruited & trained brand representatives within a MLM business
• Created online training for team members & hosted weekly training events via Zoom

Achievements

• Built a team of over 300 distributors Australia wide
• I was awarded a all expenses paid trip to Rome Italy
• Our team did over $998,000 in sales within a 12 month period

Reason for leaving

I was offered a job opportunity launching a US business in Australia.

• Strategic business planning & keeping ahead of the market by researching & networking
• Working within strict compliance & ensuring the business is following strict compliance guidelines within the RTO & recruitment space
• Complete & present proposals (including negotiating contracts)
• Creating business plans, budgets & forecasting
• Cold calling businesses regarding positions vacant & creating relationships to introduce employment seekers
• Negotiating marketing agreements with registered training organizations
• Motivating, training & developing of staff & business
• Creating & hosting 1 day in class training days ie how to write a resume
• Marketing of online training from Certificate III to Advanced Diploma
• Working with candidates to find their true passion and working alongside them to follow a course of action to ensure their goals come to light
• Working with employers to find the best candidate that matches their workplace & position
• Employment coaching
• 360 Recruitment
• Event Marketing
• Preparing & delivering personal development workshops

Achievements:

• Having TTR Group listed with ASQA as a preferred student referrer for VET Fee Training
• Working with Emerald Chamber of Commerce to promote & secure local businesses for the Emerald Little Green Book 2016.

Reason for leaving

By this time mining within Emerald had taken a turn due to local mines closing. I was offered the opportunity to launch a US business here in Australia

• Liaising with customers in regards to their vehicle repairs
• Liaising with insurance companies on customers behalf
• Maintained computer and physical filing systems.
• Ordering of stock required by tradesmen ranging from paint supplies to car parts
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Defined clear targets and objectives and communicated to other team members.
• Managed compliance to keep organisation operating within legal and regulatory guidelines.
• Managed senior-level personnel working in marketing and sales capacities.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Updated reports, managed accounts, and generated reports for company database.
• Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Created, maintained and updated filing systems for paper and electronic documents.
• Developed and maintained successful relationships with vendors, suppliers and contractors.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

This was a 2nd job whilst working at ABT Paint & Detail. My employment with Robyn's Kitchen was a casual weekend & Thursday evening role.

• Meeting personal & business KPI’s – Both weekly & monthly
• End of day closure including reporting, banking & POS
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Maintained tidy and organized store environment to comply with cleanliness standards.
• Assisted customers with prompt and polite support in-person and via telephone.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Processed customer returns to manage smooth refunds and exchanges following store procedures.
• Managed efficient cash register operations.
• Replenished sales floor merchandise and organized shelves, and bins for optimal appearance.
• Recommended complementary purchases to customers, increasing revenue.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Worked closely with manager to solve problems and handle customer concerns.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Account management of large mining clients within Bowen Basin area
• 360 Recruitment - Marketing, interviewing & placement of candidates
• Built relationships with customers and community to establish long-term business growth.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Facilitated business by implementing practical networking techniques.
• Implemented systems and procedures to increase sales.
• Organized promotional events and interacted with community to increase sales volume.
• Represented company and promoted products at conferences and industry events.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Managed accounts to retain existing relationships and grow share of business.
• Generated new business with marketing initiatives and strategic plans.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Kept meticulous client notes and updated account information in company databases.

• Meeting both weekly & monthly KPI’s
• Answering large volumes of inbound calls
• Billing enquiries – analysis
• Managing KPI targets
• Offering fantastic customer service
• Staff supervision & training
• Complaint resolution