Summary
Overview
Work History
Education
Skills
Timeline
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Erin Harris

Burswood,WA

Summary

Dynamic professional with a proven track record in customer service and educational roles, notably at Kidz Galore. Skilled in creating positive environments and fostering teamwork, demonstrated through effective communication and problem-solving. Holds certifications in RSA and TEFL, highlighting a commitment to safety and education. Achieved significant improvements in client satisfaction and operational efficiency.

Overview

11
11
years of professional experience

Work History

Bartender and Housekeeping

The Central Hotel
05.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.

Childcare Educator

Kidz Galore
09.2023 - 04.2024
  • Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
  • Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
  • Collaborated with parents to address individual child needs and discuss progress reports regularly.
  • Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
  • Communicated with parents and other staff about student progress.
  • Maintained safety and cleanliness by sterilizing toys and surfaces.
  • Communicated with children's guardians about daily activities, behaviors and related issues.
  • Engaged with children on individual basis to build positive relationships and promote learning.

Waitress and Receptionist

Restaurant Rinuccini
04.2019 - 08.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed reservations, communicated with customers, and updated customer preferences.
  • Resolved customer problems and complaints.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.

Server Supervisor and Receptionist

The Loxahatchee Club
09.2015 - 05.2018
  • Trained new servers on company policies, procedures, and best practices for exceptional guest service.
  • Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
  • Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
  • Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
  • Maintained a polished appearance, contributing to the upscale ambiance desired by members.
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.

Travel Advisor

Failte Ireland
01.2014 - 09.2014
  • Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
  • Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
  • Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
  • Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Business - Business, Tourism And Event Management

IT Sligo
Sligo, Ireland
05.2015

Secondary School -

Gairm Social Chu Uladh
Donegal , Ireland
05.2012

Skills

  • White Card
  • RSA
  • Working with Childrens Check
  • All about Allergens for Childrens Education and Care
  • Food Handler Training Program
  • TEFL- Teaching English as a Foriegn Language
  • Proviosional Driving Licence
  • Customer Service

Timeline

Bartender and Housekeeping

The Central Hotel
05.2024 - Current

Childcare Educator

Kidz Galore
09.2023 - 04.2024

Waitress and Receptionist

Restaurant Rinuccini
04.2019 - 08.2022

Server Supervisor and Receptionist

The Loxahatchee Club
09.2015 - 05.2018

Travel Advisor

Failte Ireland
01.2014 - 09.2014

Bachelor of Business - Business, Tourism And Event Management

IT Sligo

Secondary School -

Gairm Social Chu Uladh

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