Erin Harris
Burswood,WA
Summary
Dynamic professional with a proven track record in customer service and educational roles, notably at Kidz Galore. Skilled in creating positive environments and fostering teamwork, demonstrated through effective communication and problem-solving. Holds certifications in RSA and TEFL, highlighting a commitment to safety and education. Achieved significant improvements in client satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Bartender and Housekeeping
The Central Hotel
Leonora, WA
05.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
Childcare Educator
Kidz Galore
Perth, WA
09.2023 - 04.2024
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Communicated with parents and other staff about student progress.
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Communicated with children's guardians about daily activities, behaviors and related issues.
- Engaged with children on individual basis to build positive relationships and promote learning.
Waitress and Receptionist
Restaurant Rinuccini
Ireland
04.2019 - 08.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed reservations, communicated with customers, and updated customer preferences.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
Server Supervisor and Receptionist
The Loxahatchee Club
Florida, USA
09.2015 - 05.2018
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by members.
- Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
Travel Advisor
Failte Ireland
Ireland
01.2014 - 09.2014
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Business - Business, Tourism And Event Management
IT Sligo
Sligo, Ireland05.2015
Secondary School -
Gairm Social Chu Uladh
Donegal , Ireland 05.2012
Skills
- White Card
- RSA
- Working with Childrens Check
- All about Allergens for Childrens Education and Care
- Food Handler Training Program
- TEFL- Teaching English as a Foriegn Language
- Proviosional Driving Licence
- Customer Service
Timeline
Bartender and Housekeeping
The Central Hotel
05.2024 - Current
Childcare Educator
Kidz Galore
09.2023 - 04.2024
Waitress and Receptionist
Restaurant Rinuccini
04.2019 - 08.2022
Server Supervisor and Receptionist
The Loxahatchee Club
09.2015 - 05.2018
Travel Advisor
Failte Ireland
01.2014 - 09.2014
Bachelor of Business - Business, Tourism And Event Management
IT Sligo
Secondary School -
Gairm Social Chu Uladh