Summary
Work History
Skills
References
Timeline
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Erin Hewett

Kippa-Ring,QLD

Summary

Detail-oriented professional with a strong background in customer service excellence. Proven ability to manage operations effectively and maintain positive relationships with vendors and clients. Known for delivering exceptional service and resolving issues promptly to enhance client satisfaction and business reputation.

Work History

Data Entry Clerk

Ocean View Mortgage Brokers
Mackay, QLD
2011 - 2011
  • Assisted in organizing client files and maintaining records.
  • Communicated with team members to clarify data entry requirements.
  • Maintained confidentiality of sensitive client information diligently.
  • Performed data entry from paper documents, emails, and other sources into computer systems.
  • Updated existing records with new or revised information as needed.

Owner/Operator Manager

Copperhead Marine Supplies
Mackay, QLD
2008 - 2011
  • Managed daily operations of marine supply store effectively.
  • Oversaw inventory management and product ordering processes.
  • Assisted customers with product selection and technical inquiries.
  • Coordinated vendor relationships to ensure timely deliveries.
  • Managed daily operations of the business, including staff, sales, inventory, and accounting.
  • Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
  • Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
  • Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
  • Analyzed market trends and customer feedback to identify opportunities for growth.
  • Devised and implemented marketing strategies to attract new clients.
  • Organized events such as trade shows or conferences in order to promote brand awareness.

Food Server

Dunkin Donuts
Brisbane CBD, QLD
2001 - 2002
  • Prepared and served a variety of beverages and food items efficiently.
  • Operated cash register, processed payments, and handled customer transactions accurately.
  • Maintained cleanliness and organization of the dining area and workstations.
  • Followed food safety guidelines to ensure quality and hygiene standards were met.
  • Restocked supplies and ingredients as needed to meet customer demands.
  • Performed opening and closing duties such as counting money in register drawers or restocking supplies.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Adhered to all health department standards while preparing food items according to company recipes and specifications.
  • Brewed coffee and distributed to guests.

Cashier

Coles
Springwood, QLD
2000 - 2001
  • Handled cash, credit, and debit transactions accurately and securely.
  • Assisted in maintaining cleanliness and organization in the checkout area.
  • Issued receipts, refunds, credits or change due to customers.

Cashier

Coles
Cairns, QLD
2000 - 2000
  • Handled cash, credit, and debit transactions accurately and securely.
  • Assisted in maintaining cleanliness and organization in the checkout area.
  • Issued receipts, refunds, credits or change due to customers.

Management Trainee /Customer Service Cashier

IGA
Townsville, QLD
1999 - 2000
  • Supported customer service efforts by addressing inquiries and concerns effectively.
  • Collaborated with team members to maintain cleanliness and organization in the store.
  • Participated in training sessions to learn operational processes and best practices.
  • Handled cash register transactions accurately and efficiently during peak hours.
  • Contributed to visual merchandising efforts by arranging product displays attractively.
  • Aided in stock replenishment by organizing backroom inventory for easy access.
  • Shadowed managers to gain understanding of organizational expectations and management techniques.
  • Developed and maintained relationships with vendors and suppliers.
  • Engaged in customer service initiatives to improve client satisfaction levels.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Skills

  • Document organization
  • Data confidentiality
  • Effective communication
  • Problem solving
  • Time management
  • Accuracy and attention to detail
  • Point of sale operation
  • Inventory management
  • Customer engagement
  • Product knowledge
  • Product restocking
  • Customer service excellence
  • Cash drawer balancing
  • Professionalism and courtesy
  • Work ethic and integrity
  • Vendor relations
  • Event planning
  • Business operations management
  • Cashflow management
  • Dependable and reliable

References

References available upon request.

Timeline

Data Entry Clerk

Ocean View Mortgage Brokers
2011 - 2011

Owner/Operator Manager

Copperhead Marine Supplies
2008 - 2011

Food Server

Dunkin Donuts
2001 - 2002

Cashier

Coles
2000 - 2001

Cashier

Coles
2000 - 2000

Management Trainee /Customer Service Cashier

IGA
1999 - 2000

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Erin Hewett