Erin Hillier
Summary
Experienced professional with a background in Real Estate property management and sales, currently pursuing a Diploma in Government. Recently completed a Certificate IV in project management practices during a career break to raise children. Eager to transition skills to a dynamic role in Project Management.
Overview
15
15
years of professional experience
Work History
Property Manager & Sales Agent
Creer Property
2009.09 - 2016.10
- Managing daily workload through email, tasks, phone calls and out of office appointments while adhering to very strict timeframes and deadlines.
- Giving advice to landlords and tenants based on legislation and policy.
- Managing and negotiating payment plans for tenant rental arrears in a professional, respectful and empathetic manner.
- Complying with legislation when drawing up residential tenancy agreements and managing agency agreements.
- Creating routine inspection reports by visiting the property, recording and reporting back to the landlord in a timely manner to discuss the tenancy and maintenance that needs to be attended to.
- Liaising with trades people to attend to maintenance as required by the terms and conditions set out in the residential tenancy agreement.
- Consistently achieve property management key performance indicators (KPI) .
- Following company policy and procedures to achieve productivity and efficiency.
- Market vacant properties and appraise suitable applicants.
- Attend weekly department meetings to discuss weekly targets, how to improve any ongoing issues to make workflow more efficient and productive.
- Conduct detailed ingoing and outgoing inspection reports that form part of the residential tenancy agreement.
- Apply legislation consistently for NCAT applications to ensure the best outcome for stakeholders.
- Researching market conditions and accurately applying it to proposed rent increases, advertised rental prices and if necessary, tribunal cases.
- Generated leads through cold calling, networking, and referral-based marketing strategies.
- Provided comprehensive representation for clients during negotiations with other agents or potential buyers/sellers.
- Negotiated, facilitated, and managed real estate sales transactions.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Store Manager
Swell Cafe
2004.01 - 2009.09
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Optimised labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring , training and mentoring new staff members.
Hospitality Duty Manager
1918 Bistro And Grill
2002.01 - 2004.01
- Managed rostered staff of shift, provided guidance and support to maximise performance.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Collaborated with other managers to develop strategies for improving overall hotel operations and guest experiences.
- Ensured compliance with all company policies, local regulations, and industry standards related to hospitality operations.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
Education
Diploma in Government - Currently Studying
UNE Partnerships
Online11.2025
Certificate IV in Project Management Practices -
TAFE NSW Digital
Online2023
Certificate IV in Property (Real Estate) -
TAFE NSW
Islington, NSW2009
Skills
- Communication
- Prioritisation
- Organisational skills
- Analytical
- Diplomatic and trustworthy
- Attention to detail
- Professional and empathetic
- Strong client focus
- Supportive team player
Additional Information
Referee details:
Alana Williamson
Owner of Shag Hair, Newcastle
0400 678 905
(Department Manager at Creer Property during my tenure)
Larissa Wood
Licensee at Raine & Horne, Newcastle
0422 787 776
(Department Manager at Creer Property during my tenure)
Timeline
Property Manager & Sales Agent
Creer Property
2009.09 - 2016.10
Store Manager
Swell Cafe
2004.01 - 2009.09
Hospitality Duty Manager
1918 Bistro And Grill
2002.01 - 2004.01
Diploma in Government - Currently Studying
UNE Partnerships
Certificate IV in Project Management Practices -
TAFE NSW Digital
Certificate IV in Property (Real Estate) -
TAFE NSW
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