Erin Jeffree
Rock Forrest,NSW
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Best Practice appointment scheduling system to manage over 400 patients weekly. Organized and accurate in managing patient flow.
Overview
18
18
years of professional experience
Work History
Medical Receptionist
PRP Diagnostic Imaging
05.2024 - 12.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Admin Manager
Eagletech Engineering
12.2022 - 04.2024
- Answering multi-line phones
- Update procedures and policies
- Ordering materials
- Invoicing
- Organizing accommodation and flights for staff
- Organizing staff training
- Organizing staff to go out and compete jobs on and off site
- Job carts
- Eftpos and cash handling
- Picking up supplies
- Speaking with customers making sure that the work that was completed was up to their standards and resolve any issues
- Managed appointment scheduling to ensure efficient patient flow and minimize wait times.
- Improved patient satisfaction by addressing inquiries and resolving issues promptly.
- Assisted patients with forms and documentation to streamline registration process.
- Communicated with patients to confirm appointments, reducing no-show rates.
- Supported medical staff with administrative tasks for smooth clinic operations.
- Answered phone calls and directed to appropriate departments for efficient communication.
- Maintained confidentiality of sensitive patient information to ensure compliance with regulations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Front Desk Medical Receptionist
PRP Diagnosit Imaging
06.2021 - 12.2022
Front Desk Medical Receptionist
Ochre Health Medical Centre
06.2020 - 06.2021
- Greeting patients with a warm welcome, check-in, check-out and payments for billing
- Answering multi-line phones
- Experienced in using best practice
- Completed clerical duties and tasks for clinic administration
- Used computer programs and registration systems to schedule patients for routine and complex procedures
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Calling patients to book them in for urgent and non urgent recalls
- Calling patients to book and confirm up coming appointments with Doctors, Nurse, Podiatrist, Psychologist & Psychiatrist
- Sending online batches to medicare and DVA for previous day billing and completing any exceptions
- Mixed billing payments with TYRO
- Ordering of stock
- Opening of business and restocking the Doctors and Nurses room daily
- Opening of mail and allocating to correct Doctor
- Arranging specialist appointments for patients
- Following up on patient correspondence and results from specialist, imaging and pathology
- Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care
- Kept waiting room neat and organized at all times
- Maintained current and accurate medical records for patients
Dental Receptionist
Specialist Periodontal And Implant Centre
12.2019 - 04.2020
- Scheduled, rescheduled and handled cancelled appointments for patients
- Assisted patients in completing all necessary forms and documents
- Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
- Explained treatment procedures and instructed patients on home care guidelines
- Maintained and managed patient records in compliance with security regulations
- Booking appointments over phone and face to face
- Calling general dentist to organise appointments for patients
- Eftpos and cash handling
- Following up with patients with TLC phone calls
- Faxing and photo copying
- Calling patients to confirm appointments for following day
- Booked appointments for patients using Dental for Windows
- Prepared claim forms for dental insurance
- Organized referrals to other medical specialists
- Answered phone calls and messages for4 periodontist scheduling appointments and handling patient inquiries
- Located, checked in and pulled medical records for patient appointments and incomplete charts
- Coordinated front office duties, including customer service, patient scheduling and billing
- Received, recorded and addressed incoming and outgoing communication via telephone and email
Dental Receptionist
Hawkesbury Fine Dental
07.2015 - 12.2019
- Scheduled, rescheduled and handled cancelled appointments for patients
- Assisted patients in completing all necessary forms and documents
- Prepared bitewing, panoramic and periapical radiological images, allowing dentist to spot cavities, decay and problem areas needing treatment
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads
- Booked appointments for patients using Oasis
- Hicaps and Medicare/ DVA Claims
- Prepared claim forms for dental insurance
- Eftpos and cash handling
- Answered phone calls and messages for8 Dentist scheduling appointments and handling patient inquiries
- Located, checked in and pulled medical records for patient appointments and incomplete charts
- Managed financial documentations such as expense reports and invoices
Barista
Mcdonalds
08.2013 - 07.2015
- Created wide variety of hot and cold drinks in average shifts
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
- Maintained supply levels in counter and customer areas to meet typical demands
- Made and served brand-specific café beverages per day with speed, quality and consistency
- Upsold specialty items with beverages, increasing store sales
- Controlled line and crowd with quick, efficient service
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Elevated customer loyalty by using strong communication abilities to resolve customer problems
- Sanitized equipment and wiped down counters and tables to prevent spread of germs
- Complied with standards for merchandising, stocking and storing product
- Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly
- Cleaned counters, machines, utensils and seating areas daily
- Trained new employees in groups and in one-on-one scenarios
Supermarket Worker
Foodworks / Haymens Tucker Bin
11.2006 - 08.2013
- Pleasantly greeted customers and provided prompt and courteous service at all times
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to 'first in, first out' rule
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products
- Checked for outdated and overripe grocery items and removed from inventory
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases
- Assisted customers with price checking fruits and vegetables and finding requested items in department
- Removed trash, swept and mopped floors for professional appearance
- Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor
- Cash and Eftpos handling
Education
High School Certificate - undefined
Portland Central School
Portland, NSW12.2011
Skills
- Verbal and Written Communication
- Problem Solving
- Customer Service
- Invoice Preparation
- Organization and Time Management
- Equipment Troubleshooting and Maintenance
- CPR Certified
- Supply Ordering
- Appointment Scheduling
- Cleaning and Sterilizing
- Medical Recordkeeping
- Time Management
- Administrative Tasks
- Cash Handling
- Patient Health Information Access
- Staff Leadership
- Invoice Processing
- Relationship Building
- Patient Referral
- Pharmacy Correspondence
Timeline
Medical Receptionist
PRP Diagnostic Imaging
05.2024 - 12.2024
Admin Manager
Eagletech Engineering
12.2022 - 04.2024
Front Desk Medical Receptionist
PRP Diagnosit Imaging
06.2021 - 12.2022
Front Desk Medical Receptionist
Ochre Health Medical Centre
06.2020 - 06.2021
Dental Receptionist
Specialist Periodontal And Implant Centre
12.2019 - 04.2020
Dental Receptionist
Hawkesbury Fine Dental
07.2015 - 12.2019
Barista
Mcdonalds
08.2013 - 07.2015
Supermarket Worker
Foodworks / Haymens Tucker Bin
11.2006 - 08.2013
High School Certificate - undefined
Portland Central School
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