Erin Jinnette
Harkness ,Victoria
Summary
Proven leader in customer relationship management and business-to-business sales, adept at driving sales growth and enhancing customer retention. At SIRVA Relocation, I leveraged my conflict resolution and client needs assessment skills to exceed sales targets and cultivate lasting relationships, contributing significantly to customer satisfaction and repeat business.
Overview
23
23
years of professional experience
Work History
Owner/Operator
Fae Nation
10.2019 - 03.2023
- Developed and formulation of products in compliance with Australian legislation
- Managed all aspects of quality control to ensure optimal product performance
- Management and implementation of both wholesale and retail sales to ensure current customers have the right products and services, identify new markets and customer leads, and pitch prospective customers.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Prepared annual budgets with controls to prevent overages.
- Developed business plan, processes and procedures to provide superior products and services to customers.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Managed day-to-day business operations.
- Management and development of both website and social networking and marketing.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Crafted engaging sales copy and eye-catching graphics for inventive client presentations.
- Assessed income and expenses and adapted plans to improve profit levels.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Consulted with customers to assess needs and propose optimal solutions.
- Efficiently organized and maintained equipment to keep laboratory productive and safe.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Proven ability to learn quickly and adapt to new situations.
Sports Training First Aider
Phoenix First Aid And Sports Training
02.2013 - 04.2016
- Followed all safety protocols and took necessary precautions while providing care.
- Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
- Utilized communication devices to maintain contact with supervisors.
- Educated public on emergency medical services.
- Assisted with lifting and moving patients.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Skilled at working independently and collaboratively in a team environment.
Small Business Owner
Lifetime Books
11.2011 - 05.2014
- Interviewed and hired ideal candidates to assist with logistics and tasks of business.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
Customer Service Specialist/ IT Helpdesk
Markinson Business Software Solutions
10.2009 - 11.2011
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Developed customer service improvement initiatives to decrease customer wait times.
- Maintained and managed customer files and databases.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Documented support interactions for future reference.
- Monitored systems in operation and quickly troubleshot errors.
- Offered new customers training to reduce frustration and improve customer satisfaction.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Researched product and issue resolution tactics to address customer concerns.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Answered constant flow of customer calls with minimal wait times.
Retail Store Manager
BECCA Cosmetics
08.2007 - 02.2010
- Optimized store displays and appearance via strategic merchandising.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Mentored team members to enhance professional development and accountability in workplace.
- Managed inventory control, cash control, and store opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Co-ordinate and host beauty events and classes for clients
Retail Sales Manager
Espirit
02.2006 - 06.2007
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Retail Sales Manager
Speciality Fashion Group
12.2004 - 02.2006
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Presales Consultant
SIRVA Relocation
03.2023 - Current
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed customized product configurations based on client requirements, ensuring optimal functionality.
- Assisted in closing deals by addressing customer objections and demonstrating the value of proposed solutions.
- Served as a trusted advisor for clients throughout the sales cycle, guiding them towards informed purchasing decisions
- Reduced time spent on proposal generation through effective use of templates, allowing more focus on customization for each client''s needs.
- Demonstrated exceptional problem-solving skills by recommending suitable alternatives when faced with obstacles during the sales process.
- Consistently met or exceeded assigned sales targets by employing strong time management and prioritization skills.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Retained excellent client satisfaction ratings through outstanding service delivery.
Customer Service Representative
AGL
02.2001 - 12.2004
- Utilized customer service software to manage interactions and track customer satisfaction.
- Promptly responded to inquiries and requests from prospective customers.
- Provided primary customer support to internal and external customers.
- Promoted available products and services to customers during service, account management, and order calls.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Advanced Diploma - Cosmetic Chemistry And Personal Care Formulation
AACDS
W.ABeauty Therapy -
Helene Abicaire
Melbourne 12.2001
Skills
- Business-to-Business Sales
- Hiring Procedures
- Business Planning
- Adaptable and Flexible
- Retail Management
- Customer Service
- Results Orientation
- People and Culture
- Client Needs Assessment
- Data Management
- Customer Retention
- Defining Company Vision
- Sales Growth
- Administrative Support
- Documentation
- Database Administration
- Retail Sales Customer Service
- Reading Comprehension
- Customer Relationship Management
- Conflict Resolution
- Managing Multiple Tasks
Timeline
Presales Consultant
SIRVA Relocation
03.2023 - Current
Owner/Operator
Fae Nation
10.2019 - 03.2023
Sports Training First Aider
Phoenix First Aid And Sports Training
02.2013 - 04.2016
Small Business Owner
Lifetime Books
11.2011 - 05.2014
Customer Service Specialist/ IT Helpdesk
Markinson Business Software Solutions
10.2009 - 11.2011
Retail Store Manager
BECCA Cosmetics
08.2007 - 02.2010
Retail Sales Manager
Espirit
02.2006 - 06.2007
Retail Sales Manager
Speciality Fashion Group
12.2004 - 02.2006
Customer Service Representative
AGL
02.2001 - 12.2004
Advanced Diploma - Cosmetic Chemistry And Personal Care Formulation
AACDS
Beauty Therapy -
Helene Abicaire
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