Erin Kavanagh
Merewether,NSW
Summary
I am an experienced Property Manager, Administration Officer, with a wealth of knowledge and experience in property management, contracts management, recruitment processes and procedures, human resources, site administration, work health and safety, return to work, accounting fields and customer service, general office administration. My career has been diverse, working in sectors such as Home in Place, Port Stephens Accommodation, TAFE and RMS, Defence Housing Australia, accounting, construction, engineering and mining industries.
Overview
12
12
years of professional experience
Work History
Tenancy Relations Officer
Home in Place
10.2022 - Current
- The role of the Tenancy Relations Officer is to provide quality housing services to a wide range of tenants to achieve sustainable tenancies
- This position is responsible for the performance of a full range of tenancy management and tenant service functions within a defined catchment area
- Project a professional, cooperative, confidential and courteous image when liaising with Managers, staff and clients and the general public
- General Tenancy Management: Respond to telephone, written, electronic and face-to-face enquiries regarding all tenancy services
- Refer tenants to other services and support partners as required
- Maintain knowledge and working relationships with other community services
- Maintain up to date knowledge of relevant tenancy and housing legislation
- Address complaints relating to tenants to achieve resolution
- Manage and raise complaints service requests
- Manage and raise finance Service Requests
- Manage and raise operational Service Requests
- Attending tenant forums and other tenant initiatives on and off site as required
- Conduct regular reviews of workplace processes that apply to the role and identify and implement more efficient work practices with the Managers approval to support Home in Place’ sustainability initiatives
- Provide reports as required
- Assist with other duties as directed by the Manager
- Leasing: Prepare and represent at tribunal or court
- Conduct sign-ups for tenancies, including explanations of conditions of tenancy
- Complete ingoing and outgoing Property Condition Reports and identify tenant charges
- Conduct property viewings and pre vacate inspections
- Management of leasehold acquisitions
- Transitional and Sustainable tenancy lease renewals
- Coordination and attendance of regular support service meetings
- Rent: Prepare and represent at tribunal or court
- Review reports on rental arrears and determine remedial actions
- Review reports on non-rental arrears and determine appropriate action
- Review reports on ex-tenant arrears and determine appropriate action
- Negotiating Payment Plans
- Liaising with and making referrals to support services
- Participating in the rent review process
- Property: Address issues relating to breaches of tenancy agreements to achieve resolution
- Maintaining inspection cycles
- Liaise with Real Estate Agents and/or landlords in relation to breaches of tenancy
- Liaise with Real Estate Agents and/or landlords in relation to leasehold property inspections
- Conduct water meter readings
- Manage and raise service requests for repairs and maintenance
- Undertake all property inspections as required
Property Manager
Port Stephens Accommodation
10.2021 - 10.2022
- Maintain property rentals, advertise rental vacancies, negotiate contracts with tenants
- Collect rents, pay bills, prepare annual budget and schedule expenditures, investigate and resolve tenant complaints and enforce rules of occupancy, inspect vacant units after tenants have vacated
- Liaise with contractors for maintenance such as landscaping and building repairs
- Secure properties by liaising with security patrol services and responding to emergencies if required
- Enforce occupancy policies and procedures by confronting violators, prepare reports by collecting, analysing, and summarising data and trends
APS3 Maintenance Consultant
Defence Housing Australia
02.2020 - 10.2021
- Customer service requests via email, phone or in person from our clients, or DHA’s panel of contractors or tradespersons
- Ensure accurate information is recorded and communicated, relating to interactions with Defence members, lessors, contractors and internal customers and members of Property & Tenancy Services to assist in achieving organisational goals
- Develop and maintain professional relationships with DHA Contractors, Defence members, lessors and internal customers
Project Support Coordinator
Infrabuild Newcastle
05.2019 - 02.2020
- First point of contact resolution between customers and InfraBuil, assist customers with requests for documentation as required, attend customer and site visits in accordance with the customer visit schedule, respond to customer’s phone and email enquiries in a professional manner
- Manage customer priority orders with the Transport Planning team and freight terminals
Various Roles
Hunter TAFE
09.2015 - 11.2018
- Course Co-ordinator Student Administration: Administrative support to the teaching and learning sections
- Liaised with team members in the finance system, educational systems and skills teams
- Support head teachers with their teaching and learning operations
- Update records and databases, complying with records management processes
- Assist with quality assurance and continuous improvement activities
- Payroll Assistant: Resolve complex payroll issues for Part Time Casual Teachers
- Respond to requests from staff regarding payroll
- Calculation of leave entitlements, Creation and maintenance of casual employee master files
- Recruitment Officer: Administration support to managers, employees and candidates
- Build and maintain relationships with stakeholders
- Coordinate the engagement, extension and administration of casual and temporary employee contracts, assisted the Recruitment and Redeployment Coordinators, assisted with the process of on boarding of new staff into Hunter TAFE
Contracts Management
Whitehaven Coal
02.2014 - 09.2015
- Report to the Commercial Manager at Narrabri as well as the Shared Services Manager in Newcastle
- Liaise and report to the CFO and Corporate Division of Whitehaven Coal
- Process creditor/vendor invoices, take note of cash forecast requirements
- Deal with the Purchasing Team and Operational Team at Narrabri Coal Operations
Contracts Administrator/Project Support Officer
RMS
03.2013 - 02.2014
- PA & EA Duties for the Works Manager, Project Managers and Unit Engineers
- Liaison with contractors, unit staff, contractors and government organisations
- Mentor, lead and coach Unit staff
- Assessment of tenders and quotations in accordance with NSW Government policies and guidelines
- Implementation of Panel Contracts
- Implement and update/amend all contractual documents and controls during transition from RTA to RMS
- Document control including management of drawings, specifications and all other reference material
Education
Certificate IV - Real Estate
Real Estate
Certificate IV -
Business (Office Administration)
Certificate II -
Business (Office Administration)
Certificate III -
Business (Office Administration)
Statement of Attainment in Business Administration -
Return to Work Level 1 and 2 Certificates -
Skills
- High quality administration support
- Property Management
- Construction white card
- Site Administration
- Working with children check
- Project support coordination
- Contracts management
- High level MS Office Suite
- WHS Experience on Sites
- Induction of Staff on Sites
- HR - Recruitment Experience
- RTW - WHS Skills
- Accounting Experience
- Corporate systems
- Systems Administration Support
- Customer support
- Problem resolution
- Stakeholder relationship management
- Teamwork
- Excellent communication skills
- Planning & Time Managment
- Organisation
- Decision making
- Client relationship building
Accomplishments
- Recently completed my Statement of Attainment in Real Estate Practice.
- Exceeded targets or key performance indicators in all customer service, administration and support roles.
Business Training
- Applications – GreenTree (Property Management System)
- EBS, Pronto, Coins, Lotus Notes, Oracle, SAP, TRIM, CRM, JD Edwards, Stellant
- Microsoft Word software programs
- DHA Client Management & Housing Management systems
- SAP – HR & Recruitment
- SAP - PAYROLL
- SAP - ACCOUNTING
- POS – Retail Express System
- Escapia – Property Management Software
- I work for NSW Training and program capability
- TIFS Accounts Payable and Purchasing Course
- Introduction to RTW
- Advanced RTW
- OHS Construction Induction Card (White Card)
- OH&S Consultation Course
- CRM Systems
- Fire Warden Training
- Onetouch – Employment Services Software
Employment Skills
- Demonstrated experience in high quality administration support.
- Property Management – Social and affordable housing.
- Hold a Construction white card and working with children check.
- Coordinate project support and contracts including maintenance.
- High level MS Office Suite.
- Transferable Administration skills in WHS, HR, RTW Recruitment, Contracts Management, Accounting in Private and Government office environments.
- Demonstrated experience in corporate systems including SAP, EBS, Coins, internal & external systems.
- High level administration skills across a number of corporate companies involving educational systems, finance systems and customer-based systems.
- Proactive and show initiative within a team environment.
- Customer support and problem resolution.
- Maintaining relationships with a range of stakeholders.
- Confidentiality, tact and empathy when dealing with people.
- Demonstrating initiative and problem resolution activities to resolve complex issues.
- Work flexibly as a team member.
- Excellent communication skills and an ability to communicate at all levels.
- Excellent planning, organisation and decision making skills.
- A proven ability to build strong client relationships, maintain an excellent customer focus and act in accordance with the owner’s instructions.
- Team leadership and supervisory skills.
- Ensuring compliance of company policies and procedures.
- High level of customer service skills across many sectors including private and public.
- Strong administration skills – organised, thorough, systems orientated with excellent attention to detail.
- Managing priorities to meet deadlines in a fast paced office environment & Retail Store.
Timeline
Tenancy Relations Officer
Home in Place
10.2022 - Current
Property Manager
Port Stephens Accommodation
10.2021 - 10.2022
APS3 Maintenance Consultant
Defence Housing Australia
02.2020 - 10.2021
Project Support Coordinator
Infrabuild Newcastle
05.2019 - 02.2020
Various Roles
Hunter TAFE
09.2015 - 11.2018
Contracts Management
Whitehaven Coal
02.2014 - 09.2015
Contracts Administrator/Project Support Officer
RMS
03.2013 - 02.2014
Certificate IV -
Business (Office Administration)
Certificate II -
Business (Office Administration)
Certificate III -
Business (Office Administration)
Statement of Attainment in Business Administration -
Return to Work Level 1 and 2 Certificates -
Certificate IV - Real Estate
Real Estate
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