Summary
Overview
Work History
Education
Skills
Previous Skills
Current Role Duties
Other
Personal Information
Timeline
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Erin Kemp

Rokeby,TAS

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

11
11
years of professional experience

Work History

Operations Manager and Area Coordinator

Scenic Health Pty Ltd
09.2021 - Current
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Reported issues to higher management with great detail.

Fitness instructor

Military Mumma Fitness
06.2017 - 07.2019
  • Set up and broke down equipment before and after classes.
  • Assisted with marketing and promoting of classes and services.
  • Organized community-wide fitness events, raising awareness about health benefits associated with regular exercise and encouraging an active lifestyle among residents.
  • Explained use of exercise equipment to all participants, prioritizing safety at all times.
  • Assisted gym members in achieving their weight loss goals by offering nutritional guidance and meal planning advice.
  • Motivated participants through one-on-one instruction and positive feedback.

Manager

Zum Café Salamanca, Hobart
06.2014 - 02.2017
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.

Waitress

Roaring Grill, North Hobart
06.2013 - 07.2014
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Education

Diploma - Community Service

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05.2024

Skills

  • Interpersonal Communication
  • Startup turnaround strategies
  • Employee Development
  • Client Relations
  • Stakeholder Relations
  • Desktops, Laptops, and Mobile Devices
  • Operational Efficiency

Previous Skills

Customer service, Cash handling, EFTPOS, POS experience, opening and closing stores, managing other staff, coffee making, cold food preparation, table service, restocking store, ordering all stock for store and apartment block, corresponding with sales reps, interviewing and hiring staff, taking and organising online and in house reservations for apartments, checking guests in and out, some craft beer knowledge, open/close bar, managing rosters, case notes, incident reports, management reports, board meetings, company meetings and decision making, liaise with participants, other staff and members of other companies, networking.

Current Role Duties

  • Managing staff
  • Rostering
  • Hiring and onboarding new staff
  • Conducting meetings
  • Leasing with participants
  • Leasing with staff from other companies and providers
  • Advertising
  • Assisting clients apply and access NDIS
  • Bringing new participants to the company
  • Member of the company board
  • Assisting roll out of new programs

Other

I am a fast learner that loves to grow my current skills as well as add to my skill list. I pride myself on my customer service skills and am a firm believer that customer service comes above everything else. During my time in management positions I have gained skills for working well under pressure in a timely manner while being able to have a calm and friendly presence for customers and participants.

Personal Information

Date of Birth: 05/18/87

Timeline

Operations Manager and Area Coordinator

Scenic Health Pty Ltd
09.2021 - Current

Fitness instructor

Military Mumma Fitness
06.2017 - 07.2019

Manager

Zum Café Salamanca, Hobart
06.2014 - 02.2017

Waitress

Roaring Grill, North Hobart
06.2013 - 07.2014

Diploma - Community Service

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Erin Kemp