Summary
Overview
Work History
Education
Skills
Travelling
Travelling
Timeline
Generic

Erin Kenna

Mount Peter,QLD

Summary

Communicative 2IC Manager offering comprehensive experience providing administrative and operational support to managers. Detail-oriented and versatile professional polished in motivating staff to meet personal and company goals and planning and implementing various strategies to boost productivity. Strong team leader possessing mature decision-making abilities and outstanding time management skills.

Overview

8
8
years of professional experience

Work History

2IC

Honey Birdette
10.2023 - Current
  • Improved team productivity by streamlining daily operations and implementing efficient processes.
  • Contributed to company growth by identifying new business opportunities and expansion strategies.
  • Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
  • Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
  • Resolved complex issues promptly through effective troubleshooting techniques, root cause analysis, and solution implementation.
  • Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
  • Increased sales revenue through the development of strategic partnerships and effective negotiation tactics.
  • Acted as temporary manager while training current manager for the position and was able to step up into the role on occasion while the manager was away to help run the team as smoothly as possible.
  • Managed and motivated employees to be productive and engaged in work.
  • Onboarded new employees with training.
  • Opened and closed the Cairns branch and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Manager

House
07.2023 - 10.2023
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Improved safety procedures to create safe working conditions for workers.
  • Maintained a professional demeanour by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Was able to step up and move from branch to branch when needed to help out both House and Robin Kitchen stores throughout Cairns when needed.
  • Used several different programs to monitor stock levels, missing stock, shipments coming in and out of the store, and corresponding with other areas within the company regarding results.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Sales Consultant Representative

Telstra
12.2020 - 07.2023
  • Increased sales revenue by implementing effective sales strategies and building strong client relationships.
  • Enhanced customer satisfaction by providing personalized product recommendations based on their needs and preferences.
  • Collaborated with team members to achieve monthly and quarterly sales targets consistently.
  • Boosted company reputation through exceptional customer service, resulting in increased repeat business.
  • Conducted product demonstrations for potential clients, leading to increased product awareness and sales conversions.
  • Assisted in the development of sales presentations, effectively communicating the value proposition to prospective clients.
  • Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
  • Mentored junior sales representatives, sharing best practices and providing guidance for professional growth.
  • Established long-term relationships with key accounts by maintaining regular communication and addressing concerns promptly.
  • Was selected as the representative for Apple products at a store level, where I then conducted extra staff training and went to other locations to complete extra training to further my knowledge and understanding of the products, as well as many online training exercises.
  • Was versatile and moved through a few job positions while in the one store, such as electronic floor manager, having to monitor customer flow and organise staff members to help the flow of the store as well as lunch breaks and checking stock levels.
  • I would also work on the pre-paid counter in a high-flow area dealing with a range of customer issues and sales needs. Also dealing with a high volume of international travellers getting temporary sim cards while in Australia.
  • Developed an understanding of a large range of different software programs to help serve a large range of customers from residential to business. i.e. Console, Siebel, CAT, MNC, Javis, floor manager, and calendar programs just to name a few.

Bartender

The Combine Club
06.2019 - 12.2020
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Used extensive knowledge of beer, wine, and spirits to make informed recommendations to customers.
  • Was versatile and moved from behind the bar to on the floor waitressing and running food, and signing people in and the front counter, checking emails and corresponding, as well as keeping all other staff members informed with any issues.
  • Held a current RSA and RSG as there were also gaming rooms and keno. dealing with fixing the machines as well as dealing with large sums of money.

Bartender

Ms Collins
11.2018 - 03.2019
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Bartender

The Combine Club
06.2016 - 07.2018
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Underwent further training to enhance my knowledge base, studied and completed a Certificate III in Hospitality, and completed RSG training.
  • Was able to work in every part of the venue, from behind the bar, to completing meal orders, making coffee, running food, helping with any issues in the gaming room, and with keno as well as greeting people at the front door.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
  • Conducted opening and closing procedures, setting up and removing tills counting floats, and prepping other workers staring on daily tasks that needed to be completed.

Event Coordinator

Port Douglas Catering & Events
09.2015 - 06.2016
  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Streamlined registration processes for increased efficiency and reduced waiting times.
  • Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
  • Developed creative marketing materials that generated interest and boosted event attendance.
  • Conducted post-event analysis, identifying areas of improvement for future events.
  • Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
  • Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
  • Coordinated schedules and timelines for events.
  • Managed event logistics and operations.
  • Brainstormed and implemented creative event concepts and themes.
  • Communicated with catering, lighting and sound companies to obtain price quotes.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Coordinated florists, photographers, and musicians for events.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
  • Trained and supervised event staff to complete tasks on time.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.

Education

Certificate III - Hospitality

Far North Training And Consultants
Mossman, QLD
06.2018

High School Diploma -

Mossman State High School
Mossman, QLD
11.2015

Skills

  • Staff Development
  • Problem-Solving
  • Staff Training
  • Team Leadership
  • Conflict Resolution
  • Multitasking
  • Time Management
  • Decision-Making
  • Onboarding and Orientation

Travelling

I have traveled abroad to Japan a few times and also to Hawaii. As well as many locations in Australia. I love the culture, and food different places offer and being able to explore new areas. 

Travelling

I have traveled abroad to Japan a few times and also to Hawaii, being immersed in different cultures and being able to experience new things as well as eat lots of different foods. 

Timeline

2IC

Honey Birdette
10.2023 - Current

Manager

House
07.2023 - 10.2023

Sales Consultant Representative

Telstra
12.2020 - 07.2023

Bartender

The Combine Club
06.2019 - 12.2020

Bartender

Ms Collins
11.2018 - 03.2019

Bartender

The Combine Club
06.2016 - 07.2018

Event Coordinator

Port Douglas Catering & Events
09.2015 - 06.2016

Certificate III - Hospitality

Far North Training And Consultants

High School Diploma -

Mossman State High School

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Erin Kenna