Erin Kim
MELBOURNE
Summary
Dynamic retail professional with extensive experience at Miau Mall Glen Waverley, excelling in team leadership and customer service. Proven ability to enhance sales through effective inventory management and staff training. Recognized for resolving customer issues promptly, fostering a positive shopping experience, and driving team performance to achieve store goals.
Seasoned site supervisor and talented problem solver with strong time management and technical abilities. Offering several years of experience in the field overseeing work, maintaining safety and improving operations.
Overview
7
7
years of professional experience
Work History
Head Supervisor
Miau Mall Glen Waverley
Glen Waverley
04.2025 - Current
- Supervised daily operations and team performance in retail environment.
- Trained staff on customer service standards and store policies.
- Coordinated inventory management and stock replenishment processes.
- Resolved customer inquiries and complaints effectively and promptly.
- Monitored sales floor for cleanliness and organization standards.
- Collaborated with management to implement promotional displays and events.
- Conducted regular meetings with staff members to discuss progress towards goals.
- Assisted in the recruitment process by conducting interviews with potential candidates.
Sales Associate
JB Hi Fi
Hoppers Crossing
01.2024 - 04.2025
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained store displays and ensured merchandise was organized and accessible.
- Processed transactions accurately using point-of-sale systems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Sales Associate
Uniqlo
Melbourne
06.2019 - 08.2023
- Assisted customers with product selection and provided knowledgeable recommendations.
- Maintained store displays and ensured merchandise was organized and accessible.
- Processed transactions accurately using point-of-sale systems.
Education
2 - Health And Support Services
Goulburn Ovens Institute of TAFE
Melbourne, VIC 04.2015 - 07.2015
Lakeview Senior College
Caroline Springs , VICSkills
- Customer service
- Team leadership
- Inventory management
- Staff training
- Performance evaluation
- Visual merchandising
- Sales analysis
- Customer relationship management
- Conflict resolution
- Effective communication
- Problem solving
- Adaptive collaboration
- Attention to detail
Timeline
Head Supervisor
Miau Mall Glen Waverley
04.2025 - Current
Sales Associate
JB Hi Fi
01.2024 - 04.2025
Sales Associate
Uniqlo
06.2019 - 08.2023
2 - Health And Support Services
Goulburn Ovens Institute of TAFE
04.2015 - 07.2015
Lakeview Senior College