ERIN KU
Lower Plenty,VIC
Summary
Detail-oriented Sales & Production Administrator with a solid background in order management and supplier coordination. Proficient in managing timelines, processing customer orders in NetSuite ERP, and ensuring accurate product data for on-time delivery. Recognized for reliability and adaptability in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Production & Sales Administration Assistant
Simon de Winter
05.2023 - Current
- Coordinated daily communication among sales team, customers, and overseas suppliers to ensure timely product sampling and production updates.
- Raise customer sales orders and maintain product information in NetSuite ERP.
- Liaised with customers on EDI order submissions, facilitating timely warehouse dispatch and improving order accuracy.
- Monitor supplier timelines and proactively follow up to ensure deadlines are achieved.
- Manage barcode creation and maintain accurate SKU / product records.
- Prepared seasonal sample ranges for product photography and presentations to enhance marketing efforts.
- Upload product image and website copy to customer portals.
Office Administrator / Production Coordinator
Sweetacacia
03.2019 - 12.2022
- Coordinated production schedules among customers, internal teams, and overseas factories to ensure timely delivery.
- Processed purchase orders, invoices, and reconciliations using Xero.
- Assisted with sample development and garment tech pack coordination.
- Cultivated wholesale customer relationships and responded to showroom enquiries to enhance customer satisfaction.
- Supported retail, online, and wholesale order administration.
Education
Certificate III in Hospitality - Patisserie
Evolution Hospitality Institute
SydneyBachelor of Mass Communication -
Chinese Culture University
TaiwanSkills
- Sales Administration
- Order Management
- Production Coordination
- Customer Service
- Supplier Communication
- Product Setup / SKU Management
- Inventory Administration
- Purchase Orders
- Data Entry & Reporting
- NetSuite ERP
- Xero Accounting
- Microsoft Office
- Time Management
Languages
English
Professional
Chinese (Mandarin)
Native/ Bilingual
Timeline
Production & Sales Administration Assistant
Simon de Winter
05.2023 - Current
Office Administrator / Production Coordinator
Sweetacacia
03.2019 - 12.2022
Certificate III in Hospitality - Patisserie
Evolution Hospitality Institute
Bachelor of Mass Communication -
Chinese Culture University