Erin Lester
Burpengary,QLD
Summary
Certified Hairdresser with over 5 years of experience excelling in customer service and administration roles, ensuring seamless salon operations. Proficient in Microsoft Office Suite with strong bookkeeping skills. Demonstrates excellent written and verbal communication skills, coupled with a talent for organization and time management. Possesses outstanding phone manners and excels both as a collaborative team player and in independent work settings. Known for great work ethic, consistently going above and beyond in task completion. Proven ability to handle high-pressure situations with poise and professionalism. Known for adaptability, quick problem-solving, and attention to detail. Eager to leverage extensive experience and skills gained in the beauty industry to contribute to administrative excellence.
Overview
6
6
years of professional experience
Work History
Hair Dresser
Omorfia Hair
06.2023 - Current
- Established enduring and positive relationships with clients by prioritizing delivery of exceptional service and handling inquiries with high level of professionalism.
- Provided comprehensive support at reception desk, managing variety of tasks including answering phone calls, composing emails and messages, scheduling appointments, and processing payments for rendered services.
- Maintained meticulous financial records by accurately counting and documenting opening and closing cash amounts on daily basis.
- Efficiently scheduled customer appointments, demonstrating flexibility by rearranging individual time slots to accommodate fluctuating demand.
- Demonstrated proficiency in utilizing Microsoft Office Suite on daily basis to streamline administrative tasks and enhance overall efficiency.
Hair Dresser and Makeup Artist
Self Employed
11.2022 - Current
- Established enduring and robust connections with clients by consistently delivering requested services and achieving exceptional results.
- Provided comprehensive support at reception desk, managing various responsibilities such as answering phone calls, handling emails and text messages, scheduling appointments, and processing payments for services rendered.
- Maintained meticulous financial oversight by consistently staying on top of and tracking all business transactions.
- Assumed leadership role in overseeing business operations, relying on daily utilization of Microsoft Office
- Drove business growth by developing and implementing effective marketing strategies to attract new customers and elevate sales and profit margins.
Apprentice Hair Dresser
Epic Hair Designs
01.2022 - 12.2023
- Executed fundamental housekeeping tasks, including sweeping, trash removal, and collecting soiled linens for laundering, ensuring pristine salon environment.
- Established enduring and positive relationships by prioritizing delivery of exceptional service and handling inquiries with high level of professionalism.
- Provided valuable support at front desk by handling phone calls, managing appointments, and efficiently checking clients in, contributing to seamless salon operations.
- Collaborated with hairdressers to uphold optimal workflow efficiency within salon, ensuring cohesive and productive working environment.
- Elevated revenue streams through implementation of effective customer service practices and strategic inventory management.
Retail Assistant
Choice Discounts
01.2018 - 11.2020
- Upheld pristine and well-organized store ambiance, ensuring strict adherence to cleanliness standards.
- Welcomed customers with friendly demeanour, offering assistance in locating merchandise and providing thoughtful suggestions for suitable options.
- Operated POS system proficiently to process sales, manage returns, fulfil online orders, and activate gift cards, contributing to smooth and efficient transaction process.
- Collaborated closely with shift manager to proactively address challenges and resolve customer concerns, fostering positive and solution-oriented team dynamic.
- Handled incoming calls and emails with professionalism, delivering detailed product information along with highlighting features and benefits to potential customers.
Education
Certificate III - Hairdressing
Matters in Grey
Mount Gravatt08.2023
Diploma - Screen And Media
Australian Institute of Creative Design
Fortitude Valley 11.2019
High School Diploma -
Morayfield State High School
Morayfield, QLD11.2017
Skills
- Customer service
- Document and schedule management
- Problem Resolution
- Written and verbal communication skills
- Quick Learner and adaptability
- Attention to detail
- Data skills
- Technical Proficiency
- Strong work ethic
Timeline
Hair Dresser
Omorfia Hair
06.2023 - Current
Hair Dresser and Makeup Artist
Self Employed
11.2022 - Current
Apprentice Hair Dresser
Epic Hair Designs
01.2022 - 12.2023
Retail Assistant
Choice Discounts
01.2018 - 11.2020
Certificate III - Hairdressing
Matters in Grey
Diploma - Screen And Media
Australian Institute of Creative Design
High School Diploma -
Morayfield State High School
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