Summary
Overview
Work History
Education
Skills
Timeline
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Erin Lester

Griffin, QLD,Australia

Summary

Motivated and compassionate professional with over 6 years of experience in hairdressing and more than a year in support work, now seeking a remote role that utilises my strong communication, organisational, and administrative skills. Proficient in handling emails, phone calls, and document management with a high level of empathy and professionalism. I'm confident in managing client interactions, including conflict resolution, and I adapt quickly to new systems and tasks. Equipped with a full home office setup, I'm ready to contribute effectively in a work-from-home environment.

Overview

6
6
years of professional experience

Work History

Support Worker

Blue Iris
05.2024 - Current
  • Managing and responding to emails professionally on behalf of clients or support teams
  • Maintaining accurate records and data entry with attention to detail
  • Using Microsoft Office / Google Docs to complete documentation and reporting
  • Practicing empathy and professionalism in emotionally sensitive or challenging conversation

Senior Stylist

Omorfia Hair
06.2023 - 08.2024
  • Exceptional customer service skills, building and maintaining long-term client relationship
  • Answering phone calls, managing bookings, and scheduling appointments for clients
  • Managing client records and maintaining organised databases (e.g., booking software)
  • Working in fast-paced, high-pressure environments while maintaining excellent client service

Education

Cert III - Hairdressing

MIG Training
08.2023

High School Diploma - undefined

Morayfield State High School
11.2017

Skills

  • Proficient in Microsoft Office (Word, Excel, Outlook) and Google Workspace, with the ability to learn new software and systems quickly
  • Experience dealing with diverse individuals with strong written and verbal communication skills
  • Reliable, punctual, and able to manage deadlines and priorities remotely
  • Self-motivated and able to work independently without supervision
  • Professional phone manner and confident handling client enquiries
  • Budgeting and financial management

Timeline

Support Worker

Blue Iris
05.2024 - Current

Senior Stylist

Omorfia Hair
06.2023 - 08.2024

High School Diploma - undefined

Morayfield State High School

Cert III - Hairdressing

MIG Training
Erin Lester