Erin Londrigan
Narangba,Australia
Summary
Offering excellent interpersonal skills and passion for helping customers and clients. Brings ability to quickly learn and understand sales techniques and customer service best practices. Ready to use and develop communication and problem-solving skills in Customer Service Sales Specialist role or Client Service role.
Knowledgeable with solid background in client support, ensuring client satisfaction and efficient issue resolution. Delivered impactful solutions that enhanced client relationships and streamlined support processes. Demonstrated strong problem-solving abilities and effective communication skills.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Customer Service
BP Narangba
11.2022 - Current
- Customer service, Console Operator, Café Barista all store operations, cooking, cleaning stock replenishment & display
- Part-Time
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Increased sales by providing exceptional customer service and product knowledge.
Client Assist • Care & Support
Mable
Brisbane North
05.2022 - Current
- Assistance to Clients Emotional, Social Travel & Domestic Needs
- Empowering and helping my clients to be the best they can be within their home living or outside adventures.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant In Nursing
Sidekicker –Agency- Multi client -North Brisbane
Brisbane, QLD
05.2022 - 06.2025
- Collaborated with healthcare team to assist residents effectively.
- Offered superior personal care services such as bathing, grooming, dressing, and feeding to maintain patient dignity.
Events Security
ASSETPRO
Sailsbury
03.2020 - 05.2025
- Gate Supervisor, Bar Security, Bag Search, Id checker, Roving, Perimeter Staff, Monitoring & Crowd Control
- Provided support and guidance while working efficiently in team settings.
- Adapted to various shifts including nights, weekends, and holidays.
Customer Service
Gifts For You
Westfield North Lakes
10.2022 - 01.2023
- Managed sales operations, ensuring efficient stock inventory control.
- Reopen November 2023
- Seasonal Pop-up
- Enhanced client connections by delivering outstanding customer service.
Operational Services
Queensland Health -Caboolture Hospital
07.2021 - 05.2022
- All Patient Services, Chart Running, AIN, Domestic Cleaning- OPD training
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Events Security
Cap Security Services Sailsbury
09.2019 - 01.2022
- Bar Security, Bag Search, Id checker, Roving, Perimeter Staff, Monitoring & Crowd Control
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
Personal Carer
Bluecare –Redcliffe Community Care
Redcliffe, QLD
01.2021 - 07.2021
- Personal Care, Respite, Domestic Cleaning, Food preparation, Medicine prompting
- Provided emotional support during difficult times, offering companionship and empathy to enhance mental wellbeing.
- Facilitated activities of daily living such as grooming, dressing, and personal hygiene for increased self-esteem and confidence among patients.
- Provided safe mobility support to help Clients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted in medication management for timely administration and accurate dosing, ensuring optimal health outcomes.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided transportation to medical appointments and social engagements, supporting patient independence and community involvement.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Customer Service Officer
Austral Masonary- Hemmant
07.2020 - 10.2020
- Inbound & Outbound Calls & Emails for Sales, Invoicing, filing –Servicing & Orders, General Office, Customer Service & Operations
- 9w Temporary position
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
Customer Service Officer
Stellar
South Brisbane
03.2020 - 07.2020
- Inbound & Outbound Call Centre- Centerlink Services Australia –Servicing My Gov , Jobseeker & Older Australians
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
Aged Care
Embracia-Burpengary
Burpengary, QLD
03.2019 - 04.2019
- Daily Personal Hygiene, Feeding, Changing of Linen, Kitchen Preparation, Activities, Physio activities
- 120 Hours Certificate IV In Aging Support Training
Salon Receptionist/ bookkeeper
@Splash Of Red Hairdressing- Mornington
05.2017 - 11.2017
- Front reception, General Office, Customer Service, Sales& Operations- Inbound & Outbound Calls, Emails, Payments, Servicing & Advertising, Banking & Reconciliation.
- 6 month maternity leave
Clerical and Sales
Forty Winks
Shepparton, Victoria
02.2007 - 03.2014
- MYOB Account Right Data Entry, Payables and Receivables, Reporting, PAYG Activity Statements, Processing Payroll and Superannuation, Reconciliations and BAS Preparation
- Staff Management and Rosters, Ordering of Stock, Product Display & Pricing
- Answer telephone enquiries, attend to visitors & assist staff
- Operate a range of office machines, such as photocopiers, computers, faxes and eftpos
- Daily and Weekly balancing, reporting and banking
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
Customer Service and Grocery Assistant
Coles Supermarket
Mooroopna, VIC
01.2007 - 01.2008
- Customer Service Register Operator
- Stock replenishing and display
- Pleasantly greeted customers and provided prompt and courteous service.
- Collaborated with team members to complete tasks efficiently and maintain optimal store conditions.
- Processed customer transactions quickly and accurately, promoting a positive checkout experience.
Customer Service and Grocery Assistant
Bi-Lo/Coles Supermarket
Mooroopna, VIC
01.2005 - 01.2007
- Operated customer service register efficiently.
- Ensured timely stock refills and maintained attractive displays.
- Addressed customer concerns professionally, working towards satisfactory resolutions that fostered loyalty among shoppers.
- Assisted team members with special projects or additional tasks as required, fostering a cooperative work environment.
- Pleasantly greeted customers and provided prompt and courteous service.
- Collaborated with team members to complete tasks efficiently and maintain optimal store conditions.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
Console Operator
C-Store McLennan St (Now BP Fuel) Mooroopna VIC
Mooroopna, VIC
01.2002 - 01.2003
- Customer Service Register Operator, Stock replenishing& display, cooking, cleaning & banking.
- Maintained a safe working environment by adhering to established health and safety protocols during console operations.
- Observed and reported suspicious activities and persons.
- Assisted in training new employees, sharing best practices for successful console operation, and promoting a team-oriented work culture.
- Reacted calmly during times of highly stressed or emergency situations.
Bar Attendant all rounder
Sherbourne Terrace. Shepparton,VIC
Shepparton, VIC
01.1996 - 01.1998
- Assistance to Clients Emotional, Social Travel & Domestic Needs
- Empowering and helping my clients to be the best they can be within their home living or outside adventures.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Year 12, VCE - Passed
Shepparton South Technical College
Certificate - Responsible Service of Alcohol & White Card
Asset Training
North Lakes, QLD04-2019
Certificate IV - Aging Support (Including Administer and Monitor Medications and Implement Falls Preventions Strategies)
ARC Training
Caboolture, QLD03-2019
Skills
- Effective team player
- Strong attention to detail
- Effective communication with varied clientele
- Adaptable to change
- Detail-oriented approach
- Customer satisfaction focus
- Experienced with various computer programs
- Problem-solving skills
- Proficient in prioritizing tasks
- Friendly, positive attitude
- Teamwork and collaboration
- Proactively striving for innovation and continuous improvement
- Proficient in independent task management
- Dependable and responsible
- Time management
- Effective problem resolution
- Commitment to tasks and responsibility
- Compassionate & Empathetic
- Highly developed interpersonal skills
- Ability to work methodically, accurately and neatly
- Excellent oral and written communication skills
- Effective time management skills
- Service excellence
Certification
- RSA -Provide Responsible Service of Alcohol
- Queensland & Victoria - OHS White Card
- First Aid & CPR
- Cert. IV In Aging Individual Support
- NDIS Worker Screening exp: 9/5/2027
- Bluecard- exp 21/12/2026
- Full Vaccination history Inc.- Covid 19 & Flu - Current
Training
- Covid – 19 Infection Control Certified Training Tafe Qld – Qld Government
- Hand Hygiene Auditor Pre-Workshop Online Learning Module
- Infection Control Orientation – Direct Patient Contact Hand Hygiene, Australia
- Certificate for completion of basic incontinence by TENA. Shannon.Day@oselacare.com
- Become a Dementia Friend About dementia and dementia-friendly communities www.dementiafriendly.org.au
Experience with
- Microsoft Office Suite
- MYOB
- ATO Business Portal
- Latitude Finance
- Certegy ezi-pay- Humm
Timeline
Customer Service
BP Narangba
11.2022 - Current
Customer Service
Gifts For You
10.2022 - 01.2023
Client Assist • Care & Support
Mable
05.2022 - Current
Assistant In Nursing
Sidekicker –Agency- Multi client -North Brisbane
05.2022 - 06.2025
Operational Services
Queensland Health -Caboolture Hospital
07.2021 - 05.2022
Personal Carer
Bluecare –Redcliffe Community Care
01.2021 - 07.2021
Customer Service Officer
Austral Masonary- Hemmant
07.2020 - 10.2020
Events Security
ASSETPRO
03.2020 - 05.2025
Customer Service Officer
Stellar
03.2020 - 07.2020
Events Security
Cap Security Services Sailsbury
09.2019 - 01.2022
Aged Care
Embracia-Burpengary
03.2019 - 04.2019
Salon Receptionist/ bookkeeper
@Splash Of Red Hairdressing- Mornington
05.2017 - 11.2017
Clerical and Sales
Forty Winks
02.2007 - 03.2014
Customer Service and Grocery Assistant
Coles Supermarket
01.2007 - 01.2008
Customer Service and Grocery Assistant
Bi-Lo/Coles Supermarket
01.2005 - 01.2007
Console Operator
C-Store McLennan St (Now BP Fuel) Mooroopna VIC
01.2002 - 01.2003
Bar Attendant all rounder
Sherbourne Terrace. Shepparton,VIC
01.1996 - 01.1998
Year 12, VCE - Passed
Shepparton South Technical College
Certificate - Responsible Service of Alcohol & White Card
Asset Training
Certificate IV - Aging Support (Including Administer and Monitor Medications and Implement Falls Preventions Strategies)
ARC Training